Director Of Operations

Summary

The Director of Operations is responsible for the function and performance of operations and support staff. They will supervise staff in the performance of their duties and be responsible for establishing or contributing ideas for department processes, procedures, and protocols. Their goal is to work with the CEO to drive the company forward with one common vision across the organization. The Director of Operations reports to and is employed by Gateway Associates.

Hours: M/Tu 9:00 am- 5:30 pm, W 9:00 am- 5:00 pm, Tr 9:00 am- 4:00 pm, F 9:00 am- 1:00 pm

Job Description

Responsibilities

• Promote the firm's mission, culture and core values through day-to-day leadership and management

• Drive initiatives that help the firm enhance profitability and achieve business objectives

• Develop, execute, and oversee workflow, processes, and Standard Operating Procedures for practice

• Work with CEO to determine staffing needs

• Determine training and onboarding plan for new hires

• Develop and maintain job descriptions

• Manage support staff including schedules and attendance, payroll and benefits, and performance monitoring

• Develop criteria to gauge team effectiveness

• Conduct bi-annual performance reviews

• Prepare and facilitate weekly team meetings

• Lead strategy, development, and implementation of projects

• Drive culture within the team by assisting Marketing Specialist with team events and S&D items

• Ensure marketing efforts are aligned with team vision by coordinating between Marketing Specialist and leadership team.

• Update policies and procedures in accordance with SEC and FINRA standards

• Develop and maintain all regulatory files

• Maintain contact info and relationships with vendors and maintenance providers

• Monitor and support licensing and continuing education requirements for all members of the team

• Step in as backup for others on the team as needed

• Other responsibilities as assigned by CEO

Qualifications

• Minimum 5 years of experience in the financial planning industry

• Minimum 3 years of experience overseeing others

• Ability to demonstrate leadership in daily responsibilities

• Ability to train others on daily tasks

• Ability to lead others through an assignment

• Strong interpersonal skills with a commitment to continuous improvement

• Complete knowledge of financial products used by the firm

• Thorough understanding of the technology used by the firm and how it applies to clients

• Strong technical computer aptitude and knowledge of business tools (e.g., Microsoft Word, Excel, PowerPoint, Salesforce)

• Ability to handle multiple tasks and maintain a high quality of work while experiencing frequent interruptions

• Ability to maintain integrity of sensitive/confidential information

Compensation

Compensation varies based on the specific qualifications and experience of the individual with a target range of $85,000 to $115,000.

This position is eligible for team bonuses ranging from 2-10% of annual salary, group health insurance with HSA matching, a simple IRA match, and starting 80 hours of PTO and 20 hours of volunteer time off per year.

Strategic growth track in place for this position over the next several years.

As part of Gateway Associates' recruiting/hiring/contracting process, a verification of a candidate's background will be made to complete the hiring/contracting process. In addition, fingerprints will be taken for submission to the Federal Bureau of Investigation for review against nationwide fingerprint records.

All persons with access to Wealthscape are deemed Access Persons and are subject to Compliance with the firm's Code of Ethics which requires all outside brokerage accounts to be maintained at one of the firms designated by TIMI.