Director of Revenue Cycle Management

Director of Revenue Cycle Management – Exact Billing Solutions (EBS) Lauderdale Lakes, FL 

Salary: $150K - $180K

Who We Are 

Exact Billing Solutions is a unique team of revenue cycle management professionals specializing in the substance use disorder, mental health, and autism care fields of healthcare services. We have extensive industry knowledge, a deep understanding of the specific challenges of these markets, and a reputation for innovation. With our proprietary billing process, EBS is the oil that brings life to the engines of its partner healthcare companies. 

EBS is poised for exponential growth, and we are building out our teams to support the expansion of global operations. 

Part of the ICBD family office portfolio, Exact Billing Solutions combines entrepreneurial speed with the financial discipline of a self-funded, founder-led organization. Our growth reflects a proven ability to solve complex healthcare challenges with operational precision, scalable systems, and client-first innovation. 

Our Origin Story 

Exact Billing Solutions was launched to address one of healthcare’s most persistent challenges: the burden of billing and insurance administration on providers. With firsthand knowledge of how inefficiencies in revenue cycle management drain resources from patient care, our founder built a company dedicated to removing obstacles, accelerating cash flow, and delivering peace of mind to clients across specialties. 

Recognition & Awards

Exact Billing Solutions contributes heavily to the success of the broader ICBD family office ecosystem and benefits from the recognition awarded to other portfolio companies, including: 

• Inc. 5000, 2024 – Top 5 Fastest-Growing Private Companies in America (ABA Centers of America) 

• EY Entrepreneur Of The Year® U.S. Overall 

• Florida Trend Magazine – 500 Most Influential Business Leaders 

About the Role

The Director of RCM Operations is responsible for leading the company in all aspects of operations, emphasizing long-term goals, growth, profit, and return on investment. The principal functions of the position identified shall not be considered as a complete description of all the work requirements and expectations that may be inherent in the position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the position.

Key Responsibilities

• The following are duties and responsibilities that the Director of RCM Operations shall provide:
• Drive operational excellence and accountability through a metrics-driven culture.
• Lead the development, strategy, and approach for billing and collection across all service lines.
• Ensure the ongoing success and continuous improvement of the company’s AR and Cash Management workflow and processes.
• Work with Engineering to further automate the RCM process.
• Provide day-to-day leadership to the organization that mirrors the adopted mission and core values of the company.
• Be responsible for the measurement and effectiveness of internal and external processes.
• Provide timely, accurate, and complete reports on the operating condition of the company.
• Spearhead the development, communication and implementation of effective growth strategies and processes.
• Collaborate with management to develop infrastructure of systems, processes, and personnel to accommodate the company's rapid growth objectives.
• Foster a success-oriented, accountable environment.
• Conduct company training in all areas.
• Review client documentation for UR and Billing purposes.
• Oversee company procedure and protocol, including licensing and accreditation bodies.
• Partner with leadership, finance team, and vendors to ensure company finances are in order.
• Ensure RCM efforts support the organization's needs, including approval of all. department expenses and monitoring quarterly and annual budgets.
• Continually assess priorities, the flow of work, and timing of deliverables while anticipating roadblocks.
• Manage and oversee compliance and quality assurance staff.
• Be available to work on weekends, nights, holidays, and overtime when needed.
• Maintain weekly, monthly, and quarterly reports.
• Travel to Colombia (50%)

Qualifications

The Director of RCM Operations requires a minimum of a Bachelor's degree (MBA preferred)

• 10+ years of experience in RCM.
• Demonstrated progression from entry-level to managerial experience in the RCM lifecycle.
• Bilingual preferred (English and Spanish).
• Ability to travel 50% of the time to LATAM (Colombia).
• Willingness to submit to drug and background screening.

Outstanding Benefits 

• 21 paid days off (15 PTO days, increasing with tenure, plus 6 holidays) 

• Flexible Spending Account (FSA) and Health Savings Account (HSA) options 

• Medical, dental, vision, long-term disability, and life insurance 

• Generous 401(k) with up to 6% employer match 

About Exact Billing Solutions 

Exact Billing Solutions is committed to building a culture of professionalism, accountability, and operational excellence. We believe billing is more than a back-office function—it’s a vital part of delivering quality healthcare. By hiring individuals with the right blend of expertise, integrity, and client focus, we empower providers to thrive while making the business of healthcare more efficient and sustainable. 

Join our mission and help transform healthcare billing with precision and purpose!