Director Of Room Operations

Description

Discover a place where wonder, adventure and relaxation meet. Gateway Canyons Resort & Spa rests on 180 acres in the red rock canyons of western Colorado. 72 room luxury Resort with amenities that include lodging, dining, UTV and Jeep tours, horseback riding, full service spa & air tours.

Our Rooms Director is responsible for the management of all aspects of the Front Office and Housekeeping in accordance with hotel standards. Directs, implements and maintains a service and management philosophy which serves as a guide to respective staff. Directs and work with managers and associates to successfully execute all Front Office operations. Strives to continually improve guest and associate satisfaction and maximize the financial performance of the department.

• Maintain complete knowledge of and comply with all departmental policies/service procedures/standards.
• Maintain complete knowledge of correct maintenance and use of equipment. Use equipment only as intended.
• Resolve guest complaints, ensuring guest satisfaction
• Ensures compliance with all housekeeping policies, standards and procedures.
• Inventories stock to ensure adequate supplies
• Supervises daily front desk shift operations and ensures compliance with all department policies, standards and procedures.
• Participates in departmental meetings and continually communicates a clear and consistent message regarding the departmental goals to produce desired results.
• Other duties reasonably requested

Start Date - January 2026

Salaried position $90,000-$100,000/year

Medical, Dental, Vision & Life benefits

401k Participation

Incentive bonus plan

Associate Cafeteria

Economical on-site Resort housing

Noble House Hotels & Resorts are proud to encourage and support an environment where everyone can be a successful team member (come as they are) as their true authentic self. We are an equal opportunity workplace and employer that does not discriminate based on race, color, disability, gender/sex, sexual orientation, religion, national origin, age, veteran status, or any other protected status. We are committed to building a team (rooted in family) and a workplace where we are all able to be successful based solely on our individual qualifications, experience, abilities and job performance.

Requirements

• Driver's license
• Three years experience in Hospitality Industry in similar position
• Previous guest relations training
• Exert physical effort in transporting 50 pounds, sometimes over head
• Endure various physical movements throughout the work areas