Director of Technology (MIS)

Feather Falls CasinoOroville, CA

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Job Description

Job Title: Director of TechnologyDepartment: MISReports To: General ManagerSalary Range: $150,000 - $200,000FLSA STATUS: Exempt

Full Time Team Member eligible for Medical, Dental, Vision, & Life insurance

Generous Paid Time Off plan - 401K with Match

Feather Falls Casino is seeking motivated individuals to join the #1 place to work in our area. Experience the premier place to work in all of Northern California.

We encourage growth and learning. With your talent and our training and commitment, you will have great success as part of our team and family. If you are looking for an exceptional working experience, with a vision, commitment and empowerment, you are invited to become a part of California’s Best Team. We offer the Best Wages, Benefits and Experience to our Feather Falls Casino and Lodge family.

We are California’s Best Bet!

Summary:The Director of Technology is responsible for overseeing all technology operations for the Casino, Lodge and RV Park ensuring the security, efficiency, and compliance of IT systems that support gaming, hospitality, surveillance, and back-office functions. This role manages IT infrastructure, casino management systems, cybersecurity, vendor relationships, and a team of IT professionals to deliver reliable, innovative technology solutions in a highly regulated environment. This position reports directly to the General Manager.Essential Duties and Responsibilities include:

Develop and execute the Casino’s IT strategy aligned with business and regulatory requirements.

Partner with executive leadership to identify and implement technology solutions that enhance guest experience, operational efficiency, and compliance.

Lead IT projects related to system upgrades, and enterprise integrations.

Oversee all IT systems, including Casino systems & networks, slot and table game interfaces, hotel and F&B systems, payroll/HRIS, and financial platforms.

Ensure uptime, performance, and integration of critical systems across gaming and non-gaming operations.

Manage IT infrastructure, including servers, networks, data centers, wireless systems, and disaster recovery.

Oversees the management of Active Directory; and routine audits of user and system rights, and licensing.

Maintain compliance with gaming regulations

Lead cybersecurity initiatives to protect sensitive customer, employee, and financial data

Collaborate with regulators and internal auditors on technology compliance reviews.

Evaluate emerging technologies (AI, cloud, mobile, digital payment solutions) to improve guest engagement and operational excellence.

Drive automation and analytics to enhance decision-making, reduce costs, and optimize workforce productivity.

Implement best practices in IT governance, risk management, and change control.

Lead and mentor the IT team to deliver responsive, guest-focused support for all departments.

Manage vendor relationships for hardware, software, and managed services, negotiating contracts and service level agreements.

Coordinate with surveillance, security, and compliance departments on integrated technology needs.

Supervisory Responsibilities:This position has supervisory responsibilities.Qualifications, Education and Experience

Bachelor’s degree in Information Technology, Computer Science, or 10+ years of IT experience, with at least 5 years in a leadership role in gaming, hospitality, or a highly regulated industry.
In-depth knowledge of casino management systems, slot systems, and regulatory compliance.
Strong background in cybersecurity, network administration, and enterprise systems.
Excellent leadership, communication, and vendor management skills.
Ability to thrive in a fast-paced, 24/7 hospitality and gaming environment.
Able to hold a Class A Gaming License

Language, Mathematical Skills and Reasoning Ability:

Ability to read and comprehend simple instructions, short correspondence, and memos.
Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ratio, and percent and to draw and interpret bar graphs.
Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situations. Ability to define problems, collect data, establish facts and draw valid conclusions while providing optimum guest service.

Physical Demands:The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. • Must be able to sit and work at a computer for extended periods.• Regularly required to stand, walk, bend, reach, and lift to access equipment and support operational needs across the property.• Ability to lift, carry, and move IT equipment (computers, servers, networking hardware, etc.) weighing up to 30 pounds.• Must be able to visually inspect systems, cabling, and equipment in both office and casino floor environments.• Requires the ability to communicate clearly in person, over the phone, and via digital platforms.• Occasional travel may be required for training, vendor meetings, or corporate initiatives.Work Environment:The position is regularly exposed to tobacco smoke, loud noises and bright lights.

Candidates for all positions must be at least 21 years of age and be able to pass a background check and drug screen. Applicants must have a California I.D., a Social Security Card, and a Birth Certificate.

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