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Director Quality AND Risk

Sun Life HealthCasa Grande, AZ

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Overview

Schedule
Full-time
Career level
Director

Job Description

Director, Quality and Risk Management

Reports To: Chief Medical Officer

Position Summary

The Director of Quality and Risk Management leads quality improvement and risk management activities for Sun Life Health, an FQHC. This role ensures compliance with HRSA, CMS, state licensing, and Joint Commission standards while promoting patient safety, risk mitigation, and continuous quality improvement across the organization.

Essential Functions

  • Lead and oversee quality improvement and risk management programs for an FQHC environment

  • Develop and monitor quality metrics aligned with HRSA, CMS, state licensing, and Joint Commission requirements

  • Coordinate accreditation, licensing, and regulatory surveys, including HRSA and Joint Commission activities (ICM, FSA)

  • Maintain ongoing survey readiness through audits, monitoring, and performance reviews

  • Oversee Clinical Quality Measures reporting and submission to HRSA

  • Analyze quality and risk data to identify trends, risks, and improvement opportunities

  • Support clinical audits, inspections, and corrective action planning

  • Educate providers and staff on regulatory, accreditation, and quality standards

  • Coordinate incident reporting and risk management processes and report findings to appropriate committees

  • Provide annual risk management training and lead risk mitigation efforts

  • Collaborate with leadership, providers, and operations to improve quality of care, safety, and compliance

  • Participate in peer review and quality oversight committees

  • Prepare and present quality and risk management reports to leadership and the Board of Directors

  • Serve as primary contact for FTCA claims and litigation-related matters

  • Support organizational safety and emergency preparedness initiatives

Knowledge, Skills, and Abilities

  • Strong knowledge of HRSA, Joint Commission, CMS, and FQHC regulatory requirements

  • Ability to analyze data, identify trends, and drive improvement initiatives

  • Strong organizational, communication, and leadership skills

  • Ability to work collaboratively across clinical and operational teams

  • Professional judgment and confidentiality in all activities

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