Dispatcher, Internal Ambulance Services

Site: The Spaulding Rehabilitation Hospital Corporation

Mass General Brigham relies on a wide range of professionals, including doctors, nurses, business people, tech experts, researchers, and systems analysts to advance our mission. As a not-for-profit, we support patient care, research, teaching, and community service, striving to provide exceptional care. We believe that high-performing teams drive groundbreaking medical discoveries and invite all applicants to join us and experience what it means to be part of Mass General Brigham.

About the Role

We are seeking a dedicated and reliable Dispatcher to join our team in a unique position that combines ambulance and Mobile Integrated Healthcare (MIH) dispatching. This is a night shift role where you'll work closely with a small, highly experienced team. With only 1-2 staff on duty at night, this role is ideal for someone who thrives working independently, is detail-oriented, and can handle responsibility with confidence.

This is a fantastic opportunity to grow your career alongside a team with strong tenure and a passion for supporting healthcare in the community.

Shift Options:

• 6:00 PM - 6:00 AM or 7:00 PM-7:00 AM (36 hours/week, 3 shifts) Fixed Days

Job Summary

What You'll Do

• Receive and prioritize emergency and non-emergency calls from hospitals, patients, and healthcare providers.
• Coordinate ambulance and MIH services by dispatching appropriate personnel and resources.
• Accurately relay critical information, including patient details, locations, and call nature.
• Collaborate with and follow up with MIH team members to ensure continuity of care and proper communication.
• Input, track, and update mobile healthcare call data in real time.
• Monitor response times and follow up on exceptions.
• Maintain accurate dispatch logs and prepare reports for review.
• Serve as a liaison between facilities, providers, and the healthcare team.

Qualifications

What We're Looking For

• Education: High School Diploma or equivalent required; additional certifications/diplomas preferred.
• Experience: 1-2 years in emergency dispatching, EMS, or a related field strongly preferred. MIH experience strongly preferred.
• Skills & Abilities:
• Strong verbal and written communication.
• Ability to multi-task and stay calm under pressure.
• Proficiency with dispatch software, GPS, and communication tools.
• Sound problem-solving and decision-making skills.
• Ability to work independently while collaborating effectively with the broader team.

Additional Job Details (if applicable)

This is a great opportunity to work in a unique dual-role dispatch environment, gain experience in both ambulance and MIH operations, and be part of a supportive workplace where staff tenure is high. Night shifts allow you to take ownership of your work while still being connected to a team that values collaboration, reliability, and service to the community.

Our dispatch center is located at Assembly Row in Somerville-easy access and parking

In addition, we offer an excellent benefits package to support your health, wellbeing, and financial security.

If you're quick-thinking, reliable, and ready to make an impact in a vital healthcare support role, we'd love to hear from you!

Remote Type

Onsite

Work Location

399 Revolution Drive

Scheduled Weekly Hours

36

Employee Type

Regular

Work Shift

Night (United States of America)

Pay Range

• /

Grade

4

At Mass General Brigham, we believe in recognizing and rewarding the unique value each team member brings to our organization. Our approach to determining base pay is comprehensive, and any offer extended will take into account your skills, relevant experience if applicable, education, certifications and other essential factors. The base pay information provided offers an estimate based on the minimum job qualifications; however, it does not encompass all elements contributing to your total compensation package. In addition to competitive base pay, we offer comprehensive benefits, career advancement opportunities, differentials, premiums and bonuses as applicable and recognition programs designed to celebrate your contributions and support your professional growth. We invite you to apply, and our Talent Acquisition team will provide an overview of your potential compensation and benefits package.

EEO Statement:

The Spaulding Rehabilitation Hospital Corporation is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. To ensure reasonable accommodation for individuals protected by Section 503 of the Rehabilitation Act of 1973, the Vietnam Veteran's Readjustment Act of 1974, and Title I of the Americans with Disabilities Act of 1990, applicants who require accommodation in the job application process may contact Human Resources at (857)-282-7642.

Mass General Brigham Competency Framework

At Mass General Brigham, our competency framework defines what effective leadership "looks like" by specifying which behaviors are most critical for successful performance at each job level. The framework is comprised of ten competencies (half People-Focused, half Performance-Focused) and are defined by observable and measurable skills and behaviors that contribute to workplace effectiveness and career success. These competencies are used to evaluate performance, make hiring decisions, identify development needs, mobilize employees across our system, and establish a strong talent pipeline.