Document Management Specialist

We are driven to do more. More for our customers and the financial professionals who offer our products. If you are driven to do more and love the challenge of pursuing more, Athene is your kind of company. You will find we offer more than the basics to create an inclusive and dynamic work environment at our various locations.

Purpose:

The Document Management Specialist for Print will provide prompt, courteous and accurate customer service related to production printing. This position is also responsible for performing maintenance on production printers and assisting with additional functions such as inserting, shipping, and ad-hoc print requests.

Accountabilities:

• 4 or 5 day work week available
• Early shift 2am – 12:30pm or 2am – 10:30am
• Act as Document Management subject matter expert in projects, process improvement initiatives, and triages.
• Serve as a liaison between the processing team and Sr. Specialists/Team Lead.
• Answer technical questions from Imaging/Outbound team and others within the organization.
• Assist with User Acceptance Testing for a wide variety of system enhancements or changes.
• Utilize software for production and print operations; learn new software as needed.
• Follow job schedule to ensure print jobs are running within standard service levels.
• Troubleshooting of production equipment and ensuring timely maintenance is performed.
• Conducts preventative maintenance and cleaning on production printers.
• Performs bindery services, cutting, packaging print output.
• Assist in guiding others in the department through change.

Qualifications and Experience:

• Bachelor’s degree or equivalent experience.
• Intermediate to advanced knowledge of Microsoft Office.
• Must be able to demonstrate ability to utilize advanced verbal and written communication skills, while explaining complex concepts and processes to a diverse audience.
• Must be able to demonstrate experience in evaluating complex situations and use technical expertise to make recommendations or develop solutions for implementation.  
• Must be able to demonstrate ability to prioritize multiple responsibilities and work in a time-sensitive environment.
• Must be able to work independently with minimal direction.
• Must be able to demonstrate ability to build collaborative work relationships across the organization to deliver solutions to internal and external customers.
• Skilled at creative thinking, decision analysis, problem solving and systems thinking. 
• Skilled at working effectively with multiple levels across the organization.
• Must be able to remain in a standing position for long periods during shifts.
• Must be able to move equipment/boxes weighing up to 50 pounds.
• Must be able to position self to install or perform maintenance on equipment.

Drive. Discipline. Confidence. Focus. Commitment.  Learn more about working at Athene.

Athene is a Military Friendly Employer!  Learn more about how we support our Veterans.

Athene is committed to inclusion and is proud to be an Equal Opportunity Employer.  We do not discriminate on the basis of race, color, religion, sex, national origin, age, disability, marital status, sexual orientation, veteran status or any other status protected by federal, state or local law..