Document Operations Specialist

Document Management Specialist

On-Site Position in Lewiston, Idaho

Build a career with purpose. Join our Cause to create a person-focused and economically sustainable health care system.

Who We Are Looking For:

We need someone who is meticulous and organized to join our team as a Document Process Specialist. If you're a person who pays attention to the little things and can work efficiently to meet deadlines, we want to hear from you!

Ideally, you'll have:

• A keen eye for detail to ensure quality work

• The ability to work independently and as part of a team

• Basic mechanical aptitude to operate and maintain equipment

• Excellent time management skills to meet workload priorities and deadlines

Are you an individual who is looking for a new challenge? Are you comfortable working with equipment and technology to get the job done? Do you thrive in a fast-paced environment where you need to prioritize tasks and meet deadlines?

We'd love to hear from you!

What you bring to Cambia:

• Basic math and PC skills

• Ability to understand, follow, and perform detailed work procedures under pressure

• Ability to maintain flexibility in working hours and excellent attendance

• Demonstrated basic mechanical aptitude and strong organizational skills

• Ability to perform repetitive physical tasks and stand/walk for prolonged periods

• Basic knowledge of U.S. Postal Service mailing rules and regulations

• Experience with AI tools and technologies to enhance productivity and decision-making in professional settings highly desired

Additional Minimum Requirements for Level II:

• Demonstrated PC skills and proficient operation of 10-key calculators

• Demonstrated good organizational skills

• Ability to communicate with vendors and PC Support regarding equipment problems

• Knowledge of scanning equipment, PC, and Windows experience

Additional Minimum Requirements for Senior Level:

• Proficient Microsoft Office Suite experience (Word, Excel, Outlook)

• Intermediate level PC and math skills

• Excellent written and verbal communication skills

• Demonstrated ability to direct, train, and mentor others

• Strong problem-solving skills and ability to work under pressure

• Demonstrated competency in establishing effective working relationships

Document Operations Specialist would have a High School Diploma or GED and some basic mail center, imaging, inventory, office or USPS experience or equivalent combination of education and experience. Valid state driver's license may be required

Document Operations Specialist II would have a High School Diploma or GED and one year of document processing, imaging, mail center, or related production environment experience or equivalent combination of education and experience. Valid state driver's license may be required

Document Operations Specialist Senior would have a High School Diploma or GED and 2-3 years of document processing/imaging experience or demonstrated ability to perform at level II or equivalent combination of education and experience. Valid state driver's license may be required

What you will do at Cambia:

Document Processing & Imaging:

• Sorts and prepares documents for imaging by opening envelopes, removing contents, removing staples, taping torn pages, and flattening documents

• Utilizes imaging scanner/PC combinations to index and scan claims, membership documents, and corporate records following established procedures

• Verifies documents have been imaged correctly, inspecting images to ensure quality and legibility

• Commits all scanned documents to appropriate systems (RADAR, Query System) for departmental retrieval

• Identifies and sorts documents by job type for different departments using separator bar code sheets

Mail Operations:

• Operates, controls, and monitors PC-based mail processing equipment including inserters, sorters, meters, and other machinery

• Receives, sorts, and distributes incoming mail and prepares outgoing mail/packages for shipping

• Maintains sufficient postage in meters and records accurate meter readings on appropriate logs

• Verifies accuracy and quality of all jobs processed for mailing (correct inserts, addresses, logos, postage, etc.)

Equipment Maintenance & Quality Control:

• Performs daily preventative maintenance and minor equipment repairs

• Documents and reports all problems that interfere with daily production to Lead/Supervisor

• Maintains cleanliness of assigned equipment and work areas

• Records and documents all incoming daily work to ensure timely turnaround

Compliance & Security:

• Maintains confidentiality of all processed materials and sensitive information

• Keeps current on HIPAA law changes and applies them appropriately

• Ensures processing center security and that only authorized personnel access work areas

• Maintains adequate stock of supplies and envelopes for daily operations

Additional Responsibilities for Level II:

• Must operate all assigned equipment to achieve average throughput at no less than 85% of manufacturer's rated capacity

• Must maintain an error ratio at less than 5% of total monthly production volume

• Utilizes RADAR Navigator system daily to verify document processing and research imaging issues

• Schedules vendor maintenance as needed to ensure equipment reliability

• Keeps current with USPS regulations to ensure mail compliance with postal standards

• Shares knowledge and assists in training newer staff members

• Performs daily maintenance on scanning hardware, tracking all service rendered

• Reports problem areas and suggests improvements for continuous process improvement

Additional Responsibilities for Senior Level:

Must operate all assigned equipment to achieve average throughput at no less than 90% of manufacturer's rated capacity

Must maintain an error ratio at less than 1% of total monthly production volume

Performance standards must be sustained at required levels for 75% of the evaluation year

Advanced Technical & Leadership Functions:

• Functions as technical/training resource and provides backup to supervisor

• Cross-trains others and documents operational procedures using Microsoft Office Suite

• Updates tracking databases on SharePoint and maintains departmental reports

• Assists with imaging issues by determining root causes and coordinating resolution

• Maintains highest performance level while serving as subject matter expert

Process Management:

• Understands and focuses on meeting department service level initiatives

• Organizes, plans, and prioritizes workload within time constraints

• Coordinates with other Cambia departments to meet established deadlines

• Implements and adjusts new processes to accommodate changing business needs

• Acts as role model and promotes positive work environment

Administrative Support:

• Provides procedural/administrative assistance to supervisor in absence of lead

• Collects and reports production statistics in timely manner

• Secures outside vendor service as needed and documents problem resolution

• Communicates effectively with co-workers, management, and outside vendors

Work Environment:

• Work performed in high-volume professional processing environment and office/mailroom setting

• Duties require standing/walking 50-100% of day while monitoring equipment

• Some duties performed sitting 50-100% of day operating equipment with constant hand-eye coordination

• May require movement between floors for deliveries

• Temperature typically maintained at 68°F but may rise to 80°F due to equipment heat

• Noisy environment with paper dust and laser printer toner exposure

• Hearing protection recommended and provided

Physical Requirements:

• Repetitively lift materials up to 50 lbs from floor to waist level

• Occasionally lift up to 70 lbs from floor to waist

• Repetitively reach and clear mail bins from 24" to 65" height

• Bend, stoop, twist, and kneel throughout the day

• Handle chemicals (ink, cleaning solvents, lubricating oils) and tools

• Works overtime as required to maintain department workload schedules

• Due to security and sensitivity of work including PII and PHI, all work performed on-site following Cambia guidelines

The expected hiring range for a Document Operations Specialist I is $17.75 - $21.30/hour depending on skills, experience, education, and training; relevant licensure / certifications; and performance history.

The bonus target for this position is 5%.  The current full salary range for this role is $17.75 - $26.80/hour.

The expected hiring range for a Document Operations Specialist II is $17.75 - $24.45/hour depending on skills, experience, education, and training; relevant licensure / certifications; and performance history.

The bonus target for this position is 5%.  The current full salary range for this role is $17.75 - $28.90/hour.

The expected hiring range for a Document Operations Specialist Sr is $17.75 - $26.40/hour depending on skills, experience, education, and training; relevant licensure / certifications; and performance history.

The bonus target for this position is 5%.  The current full salary range for this role is $17.75 - $31.20/hour.

About Cambia

Working at Cambia means being part of a purpose-driven, award-winning culture built on trust and innovation anchored in our 100+ year history. Our caring and supportive colleagues are some of the best and brightest in the industry, innovating together toward sustainable, person-focused health care. Whether we're helping members, lending a hand to a colleague or volunteering in our communities, our compassion, empathy and team spirit always shine through.

Why Join the Cambia Team?

At Cambia, you can:

• Work alongside diverse teams building cutting-edge solutions to transform health care.
• Earn a competitive salary and enjoy generous benefits while doing work that changes lives.
• Grow your career with a company committed to helping you succeed.
• Give back to your community by participating in Cambia-supported outreach programs.
• Connect with colleagues who share similar interests and backgrounds through our employee resource groups.

We believe a career at Cambia is more than just a paycheck - and your compensation should be too. Our compensation package includes competitive base pay as well as a market-leading 401(k) with a significant company match, bonus opportunities and more.

In exchange for helping members live healthy lives, we offer benefits that empower you to do the same. Just a few highlights include:

• Medical, dental and vision coverage for employees and their eligible family members, including mental health benefits.
• Annual employer contribution to a health savings account.
• Generous paid time off varying by role and tenure in addition to 10 company-paid holidays.
• Market-leading retirement plan including a company match on employee 401(k) contributions, with a potential discretionary contribution based on company performance (no vesting period).
• Up to 12 weeks of paid parental time off (eligibility requires 12 months of continuous service with Cambia immediately preceding leave).
• Award-winning wellness programs that reward you for participation.
• Employee Assistance Fund for those in need.
• Commute and parking benefits.

Learn more about our benefits.

We are happy to offer work from home options for most of our roles. To take advantage of this flexible option, we require employees to have a wired internet connection that is not satellite or cellular and internet service with a minimum upload speed of 5Mb and a minimum download speed of 10 Mb.

We are an Equal Opportunity employer dedicated to a drug and tobacco-free workplace. All qualified applicants will receive consideration for employment without regard to race, color, national origin, religion, age, sex, sexual orientation, gender identity, disability, protected veteran status or any other status protected by law. A background check is required.

If you need accommodation for any part of the application process because of a medical condition or disability, please email CambiaCareers@cambiahealth.com. Information about how Cambia Health Solutions collects, uses, and discloses information is available in our Privacy Policy.