Driver Manager – Independent Contractor Compliance (ICCCS)

Quality Carriers, Inc. (QC), headquartered in Tampa, FL, is North America's largest bulk liquid chemical carrier. Through a network of more than 100 terminals and facilities, we transport a broad range of chemical products and provide our customers with value-added transportation services. 

The Driver Operations Specialist (ICCCS) is a critical member of the Quality Carrier's team. This position is heavily focused on driver performance, communication, and engagement to ensure all contact drivers meet operational standards and deliver exceptional service. The IC Specialist is responsible for monitoring, coaching, and guiding drivers through day-to-day operations, addressing issues proactively, and fostering a positive working relationship.

This is a hands-on, driver-facing role that requires strong interpersonal and organizational skills. Quality operates on a 24/7 basis; as such, Customer Contractor Support Representatives (CCSRs) are expected to participate in an on-call rotation, which may vary by location and business needs.

Essential Functions:

• Tracks each IC in TMW for compliance to meeting QDI’s customers’ needs on all selected loads.
• Works with assigned group of IC’s on a daily basis to advise them when requested in making good business decisions in choosing freight and preparing for repair costs.
• Fields IC settlement questions when requested.
• Ensures IC’s are reaching their financial goals by advising them when they request assistance. 
• Ensures all tractors are in a high level of repair and in full compliance to all DOT, federal, state and local regulations as well as all QC compliance standards. 
• Reviews OBER data and provides feedback and advice when requested to contractor regarding events recorded and in accordance with the CCSR Safety Policy.

Education:

• High school or GED required
• 2-year business degree preferred

Knowledge/ Skills Requirements:

• Good communication and interpersonal skills.
• 4+ years bulk transportation industry experience.
• 2 + years of experience in a process management position.
• Knowledge of DOT requirements.
• Experience with CSA expectation and Safety procedures.
• Solid computer skills must be comfortable using a computer and various software programs.
• Working knowledge of the Google Platform, Word, Excel and TMW.

Supervisory Responsibility: None

Position Type/Expected Hours of Work: This is a full-time position, and days and hours of work are Monday through Friday, 8:00 a.m. to 5 p.m. After hours on-call availability required.

Salary: $60,000-$70,000 annually, plus a comprehensive benefits package including health, dental, vision, 401(k), paid time off, and more.

We offer competitive wages and employee benefits (Flexible spending accounts, generous Paid Time Off/Holiday Schedule, Medical, Dental, and Vision plans).

Quality Carriers Inc. provides equal employment opportunitiesto all individuals regardless of their race, color, creed, religion, gender, age, sexual orientation, national origin, disability, veteran status, or any other characteristic protected by state, federal, or local law.

Please note that per Quality policy, we do not accept unsolicited resumes from third-party recruiters unless such recruiters were engaged to provide candidates for a specified opening. Any employment agency, person or entity that submits an unsolicited resume does so with the understanding that Quality will have the right to hire that applicant at its discretion without any fee owed to the submitting employment agency, person or entity.