DSP Supervisor

Key Responsibilities:

• Fully oversee the operational quality, compliance, and safety standards of all DSPs within the assigned region; conduct regular business reviews and improvement meetings.
• Develop, reserve, and optimize DSP delivery capacity based on volume forecasts and delivery demand trends to ensure stable operations during peak seasons.
• Monitor and analyze key KPIs such as on-time performance, delivery success rate, exception rate, customer complaint rate, and overall service quality; establish performance thresholds and early warning mechanisms.
• Establish a structured issue-reporting and resolution process for DSPs, ensuring timely root cause analysis and accountability for delays, damages, misdeliveries, and customer complaints.
• Design and implement a DSP performance evaluation system covering timeliness, quality, productivity, and compliance, with corresponding reward and penalty mechanisms.
• Continuously analyze unit cost, labor efficiency, and capacity utilization to drive efficiency improvements at the station, route, and driver levels.

Requirements

• Bachelor’s degree in Supply Chain Management, Business Administration, Logistics, or related field.
• 3–5 years of experience in last mile delivery company.
• Strong knowledge of DSP (Delivery Service Provider) contract management, vendor negotiations, and risk controls.
• Analytical mindset with strong problem-solving and financial analysis skills.
• Excellent communication and relationship management abilities.
• Experience with DSP or 3PL network management preferred.

Benefits

·         7 PTO days

·         5 Paid Sick Leave Days

·         6 Paid Holidays

·         401K

·         Medical insurance, Dental and Vision Insurance, STD/LTD