Dutch Wonderland Manager of Workforce Management

Supervisory Duties:

• Oversee all functions of Workforce Management and any other assigned departments.

• Lead by example in representing Dutch Wonderland’s core values and operational standards.

• Manage and control the financial aspects of assigned departments — including labor budgets, scheduling costs, and productivity targets — to maximize efficiency and cost savings.

• Monitor and analyze labor spend and staffing trends to proactively address overages or inefficiencies.

• Drive process improvement initiatives that enhance workforce performance, scheduling accuracy, and operational consistency.

• Ensure compliance with company policies, industry regulations, and labor standards to maintain a safe, fair, and productive workplace.

• Develop a working knowledge of all Workforce Management roles and provide coverage when necessary.

• Participate in some aspects of employee management including onboarding, scheduling, training, coaching, and corrective action.

• Oversee team scheduling functions to ensure accurateschedules and compliance with policies.

• Serve as Manager-on-Duty as assigned to oversee park operations, ensuring optimal staffing, smooth labor coordination, and exceptional guest service.

• Perform all other duties as assigned by leadership.

Departmental Duties:

1. Workforce Planning:

• Design and implement strategic workforce plans that align staffing levels with business forecasts and guest demand.

• Analyze historical attendance, labor data, and operating patterns to anticipate future workforce requirements.

• Partner with department leaders to determine appropriate staffing models and labor strategies for seasonal and event-based operations.

2. Forecasting and Scheduling:

• Utilize the company’s workforce management software (Quinyx) to create, maintain, and adjust schedules that balance labor efficiency with service excellence.

• Collaborate with Operations, Food & Beverage, and Attractions teams to align scheduling with volume forecasts and operational needs.

• Ensure all departments adhere to scheduling best practices, including forecast accuracy, shift coverage, and compliance with budgeted labor hours.

• Continuously refine scheduling processes to enhance productivity and minimize unnecessary labor costs.

3. Process Optimization:

• Evaluate labor management workflows to identify bottlenecks, redundancies, and opportunities for automation.

• Standardize labor-related processes across departments to ensure consistency and clarity.

• Partner with leadership to improve reporting accuracy and accessibility within Quinyx and other operational systems.

• Drive a culture of continuous improvement in workforce planning and execution.

4. Capacity Management:

• Collaborate with department heads to align staffing capacity with operational priorities and guest expectations.

• Adjust schedules dynamically based on park attendance, weather, and operational needs to maintain service quality while controlling costs.

• Support daily operations by monitoring real-time staffing levels and reallocating labor as necessary.

5. Labor Budget Ownership:

• Partner with Finance and department leaders to develop and manage the annual and seasonal labor budgets.

• Track labor expenses throughout the season, identify variances, and recommend corrective actions to maintain budget alignment.

• Provide regular reporting and insights to leadership on labor efficiency, scheduling accuracy, and departmental performance against labor goals.

Education and Experience:

• Bachelor’s degree in Business Management, Economics, Finance,Industrial Engineering, HR, or other equivalent experience.

• 2-3 years of previous analytical, scheduling, workforce management experience

• 1+ years previous work experience with Quinyx, Workforce Management (WFM) or employee scheduling software highly desired

• Previous hospitality, amusement park, food and beverage, theme park, or tourism experience preferred

Language: Ability to read, write, and speak fluent English; Spanish or other bilingual language skills are a plus.

Requirements:  

• Must be at least 18 years of age to comply withPA Child Labor Laws

• Ability to work flexible schedule, including evenings, weekends, and holidays

• Ability to work on site at Dutch Wonderland Park

• Ability to frequently work hours that extend beyond 9 AM to 5 PM during the operating season

• Must be a data-driven leader, with an ability to analyze and appropriately react to operational trends

• Prior experience with workforce management, forecasting and conceptual understanding of demand-based planning preferred

• Must be proficient in Microsoft Outlook, Excel, Word, Power Point.

• Must possess exceptional customer service skills, with an ability to resolve questions, problems, issues, and concerns in a positive and professional manner

• Ability to handle high-pressure situations, meet the demands of constant deadlines and coordinate multiple priorities in a dynamic environment.

• Must possess strong written and verbal communication skills

• Must possess strong attention to detail and problem-solving abilities

• Must possess excellent organizational skills and be able to handle multiple priorities simultaneously

Physical Requirements:

• Ability to remain seated and sedentary for extended periods of time, while using a computer

• Ability to stand or walk for long periods of time throughout the workday

• Ability to occasionally stoop, twist, kneel, bend, squat, or reach above shoulders

• Ability to carry, push, pull, lift, and hold objects weighing 20 pounds or more

Working Conditions:

• This role will be primarily based in an office setting with frequentinteraction with other outdoor park locations

• Frequent exposure to the variable outside temperatures, including high heat, cold, direct sun, humidity, dust, rain, snow, ice, and other weather conditions

• Subject to frequent interruptions, constant repetitive motion, high noise levels, flashing lights, and heavily populated environments