Safety Specialist - Dollywood's Resorts - Full Time Year Round

At Dollywood Parks & Resorts, we create memories worth repeating. We do this every day at Dollywood Resorts, which include over 600 rooms and 15 Food & Beverage outlets, all located in the Great Smoky Mountains of East Tennessee. Our plan is to increase our resort footprint to over 1200 rooms across five resorts at Dollywood and to add other resorts to our overall company resort portfolio.

Ask anyone who has visited Dollywood Parks & Resorts, and they will tell you this place is different. It's not a difference you can touch or see - it's a difference you can feel. We are seeking a Safety Coordinator for Dollywood Resorts who will embody the heart and soul of our mission of creating memories worth repeating while caring deeply about our brand.

We want to work alongside someone who acts as an extension of our mission, values, and culture. This individual is driven to create meaningful experiences for our hosts, guests, and community while ensuring the success and profitability of our unique offerings. They also bring fun, authenticity, collaboration, creativity, and genuine hospitality to their life and work. We seek an individual who can bring the vision of the resorts to life. The right Safety Coordinator checklist will include equal parts curious learner, innovator, administrator, detail driver, mentor, and motivator.

The Safety Coordinator will oversee the auditing of regulatory and company safety compliance, as well as the worker claim process to include reviewing, modifying and updating the initial entry of the claim into the SID System. The Host will provide guidance to the injured hosts and ensure their teams are aware of the workers' compensation process, work with the investigators to complete investigations, and work closely with team supervisors as it pertains to a worker compensation claim. All of this will be done in a manner consistent with the mission, values, operating philosophies and standards of the Dollywood Company

Summary of Essential Functions and Responsibilities

• Audits Dollywood Resorts operating teams to ensure training and operations are in compliance with the HFE Safety Policies, Procedures and Record Retention.
• Focuses on incident/accident prevention, training and auditing to identify best practices
• Provides weekly and monthly reports as requested summarizing audit results and trends warranting attention
• Provides safety training as requested by Safety Department
• Oversees the on-property workers compensations processes. This includes receiving, organizing, maintaining, classifying, and updating Hosts and Guests injury claim files in SID, and guiding leadership on overall injury trends
• Maintains a list of TBWC Panel Forms (C-42) as provided by Broadspire Services and executes completion with injured hosts
• Coordinates initial doctor appointments for Host
• Assists Broadspire in maintaining diagnosis, prognosis, treatment plans, and next appointment notes
• Maintains subsequent TBWC Panel Forms (C-42) as provided by Brentwood Services for referrals when required by ATP. Executes completion with injured hosts and Brentwood
• Contacts Host and supervises them with paperwork through the workers compensation process. Ensuring doctors' appointments are met, return to work is arranged, and communication with Brentwood
• Arranges transportation to and from the doctor or hospital for injured Hosts when unable to do so themselves or as needed on a claim-by-claim basis.
• Coordinates Transitional Duty Forms until Host returns to Full Duty
• Coordinates Supervisor Investigation Reports with hosts home team
• Works closely with Injured Host's Supervisor regarding restrictions and placement for accommodations
• Works with all Dollywood Company Teams to help find Temporary Transitional Duty work for injured Hosts within their work restrictions when their home team cannot accommodate them
• Confirms that hosts are following restrictions while at work, home and secondary employment through observation and conversations
• Completes Statistical information from audit activities, as well as SID for Hosts and Guests as requested
• Assists in verification of State and Federal annual reports
• Assists the Safety Department with performing Host random drug testing

Management reserves the right to change and/or add to these duties at any time.

Education and Experience Required

• Valid driver's license and current automobile insurance
• High School Diploma or equivalent
• Must type at least 35 words per minute (typing test to be administered)
• Proficient with computers and proficient with Microsoft Office Products - (Word, Excel, PowerPoint, and Access)
• Experience documenting and writing reports with clear and concise wording is preferred
• Prior health department experience preferred
• Prior office and claims management experience preferred
• Certified State of Tennessee Workers Compensation Adjuster is preferred.
• Must successfully complete a post-employment offer background check and drug screen.
• Must have or obtain OSHA 511 certification within one year

Knowledge, Skills, and Abilities

• Must display and live out Lead with Love qualities strongly rooted in the Dollywood Company culture by being patient, kind, humble, respectful, selfless, forgiving, honest, and committed
• Able to make a friendly impression when speaking to or corresponding with guests, vendors, and other employees
• Must reflect Dollywood's image by being genuinely friendly and caring and by taking pride in work
• Must be self-motivated and disciplined
• Must be able to prioritize and complete work assignments on a timely basis
• Must maintain strict confidentiality and judgment regarding privileged information
• Must be committed to continuous improvement
• Must have professional appearance with good personal hygiene
• Must promote and support a "team" work environment by cooperating and helping co-workers
• Must be able to be productive in a fast-paced, dynamic environment
• Must maintain dependable work attendance and flexibility with assigned work schedules including any required overtime, evenings, weekends and holidays
• Must be sensitive to the needs of our Guests and feel empowered to act to meet their needs within company guidelines
• Must be able to utilize effective communication, problem solving, conflict management and interpersonal skills
• Must be able to work without direct supervision
• Must be well organized with attention to detail
• Able to take a leadership role and act decisively in a variety of situations
• Must be able to work in an office environment and maintain a professional decorum
• Must have good verbal, written and public speaking communication skills
• Must be able to multi-task
• Must show appreciation of others
• Able to get along with other employees to work out problems and resolve conflicts
• Able to comprehend instructions and retain information
• Able to perform duties consistently while creating a safe and secure environment for hosts and guests
• Able to be flexible and handle frequent changes in priorities
• Able to add, subtract, multiply and divide with accuracy
• Able to communicate effectively using standard English grammar and punctuation
• Able to tolerate various temperatures while working outdoors
• Able to operate/drive a company vehicle with valid TN driver's license and insurance
• Able to meet the physical demands of the job
• Able to report to work without being under the influence of or smelling of alcohol
• Able to work outdoors
• Must be able to: sit, stand, kneel, stoop, bend, reach high and low, twist and balance as required, walk, run, climb ladders, walk up and down steep inclines, walk up and down steps, and crawl on hands and knees
• Must be able to move, carry and lift equipment
• Must be able to talk, listen, see and remember information
• Must be able to read, comprehend and follow directions
• Must be able to operate company vehicles, golf carts and any other vehicles deemed necessary
• Must have vision adequate (corrected) to determine color and have ability to see near and far
• Must be able to lift up to 40lbs
• Must be able to endure and use chemicals such as detergents, soaps, disinfectants, deodorizers, copier toner and any others deemed necessary for proper cleaning of work area

The Dollywood Company is an equal opportunity employer. Applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status. The Dollywood Company drives a welcoming culture where ideas and decisions from all people support our efforts to be relevant in an ever-changing world.