Program Manager, Connection Centers

SUMMARY

At RS EDEN, our mission is to create thriving, just communities where healing occurs, and new beginnings are possible. Our values are Compassion, Innovation, Community, Hope, Respect and Inclusion, Accountability and Integrity, and Safety.

RS EDEN envisions a community where all people are safe, supported, and free from injustice. The goal of RS EDEN’s Support Services is to help develop and maintain safe and positive environments where our participants and staff can thrive. The Program Manager of Connection Centers will be responsible for overseeing the hiring, orientation, ongoing training, and supervision of all Connection Center staff. This includes overseeing schedules and day to day operations of assigned permanent and transitional housing sites, or Connection Centers, as they are called, across the Twin Cities. Connection Centers offers 24/7 staffing to ensure full time access to sites and services is made available to participants. The Program Manager is expected to provide trauma informed coaching whenever possible, especially during and in response to active participant crises.

Each site is a unique facility and community in and of itself, with norms and rules that may vary so the role of the Program Manager is to cultivate and communicate a clear understanding of both broader goals and expectations of the organization alongside site specific requirements and norms. Connection Center Staff also provide after-hours telephone support for participants who reside in additional RS EDEN housing buildings. Across all sites, the Program Manager is expected to foster a positive culture and facilitate high quality customer service with a compassionate approach.

A successful candidate will have professional experience triaging participant concerns under pressure and at least a baseline understanding of community resources such as food shelves or urgent care centers. They will partner with peers across the organization, members of their team, and the larger community to promote program goals, activities, and events. They will provide immediate crisis response and coordinated follow up, consulting with program and/or on-call staff as needed. They will enhance the safety and security of sites and programs by maintaining control of the secured building entrance and utilizing security cameras to monitor activity.

Pay ranges from $55,000-$65,000 annually

RESPONSIBILITIES

• Oversee and facilitate timely documentation of all billable services provided at the Connection Centers.

• Ensure Connection Centers are consistently staffed, anticipating scheduling needs and managing gaps in staffing whenever necessary.

• Flex schedule, including nights and weekends, to address staff and site issues that arise.

• Coordinate, facilitate and track all required front desk staff training, time off such as vacations and holidays and oversee shift scheduling, including monitoring the staffing budget and tracking overtime.

• Provide direct regular supervision to Connection Center staff.

• Build an effective staffing on call and back up structure to ensure staffing and service stability.

• Act as a role model for staff and participants by conducting service interactions with an elevated level of professionalism and demonstrated boundaries.

• Collaborate with team members and organizational partners, including case management, property management, and clinical professionals.

• Represent RS EDEN’s Support Services program area to the community at large via positive relationships with area residents, businesses, neighbors, donors, and other professionals interested in RS EDEN programs.

• Safeguard personally identifiable health information (PHI) in accordance with duties and current agency HIPAA notification statement and standards.

• Coordinate interviewing and hiring of Connection Center staff.

• Other duties as assigned.

QUALIFICATIONS/REQUIREMENTS

Required:

• Excellent technological skills in Microsoft Office, Teams, Procentive, and SharePoint

• Excellent oral and written communication skills.

• Experience and/or education in the field of Human Services for at least 2 years.

• Ability to relate to people from diverse backgrounds with multiple individual and systemic barriers to success.

• Leadership skills and the capability of working alone with little supervision.

Preferred:

• 2 years of Management and Scheduling experience preferred.

Join a team whose innovative work addresses the complex and intersecting challenges of addiction, homelessness, disability, poverty, and criminal justice involvement. RS EDEN promotes recovery and resilience in our clients as they build new beginnings through these person-centered programs, including residential and outpatient substance abuse treatment for men, women, and women with children; reentry halfway houses and community supervision for men and women; and supportive housing and housing stability services programs. Our team provides creative solutions that support individual and community safety as well as holistic wellness and recovery.

RS EDEN requires all new hire candidates for this position to successfully undergo and pass a criminal history background check, and driver record screen (DMV check).

We offer competitive compensation and benefits package including:

Health, Dental, and Vision. Life, Short-Term, and Long-Term disability insurance.
Retirement plan with company contribution
Generous paid time off
12 annual holidays
Tuition Reimbursement
Paid Parental Leave

Note:  This job description is not intended to be an inclusive list of responsibilities, but a guide to basic areas of job function and responsibility. Other tasks may be assigned from time-to-time by the supervisor and the position may become specialized in focus, all of which would also be considered a part of this job description. All job descriptions are subject to periodic review and any changes will be addressed with both the employee and supervisor.

AA/EEO