Canopy Anywhere Success Manager

Founded in 1912 as an adoption agency, Canopy Children's Solutions is Mississippi's most comprehensive nonprofit provider of children's behavioral health, educational, and family support solutions. Canopy employs a diverse group of mission-driven individuals committed to honoring the voice of Mississippi children and families. Being an integral part of the Canopy team involves committing to the Core Values that drive our organization forward:

• The voice of our children and families always comes first
• Relationships matter and our differences make us stronger
• We take great joy in service to others
• Our families and our communities deserve our very best

Canopy has been designated a Great Place to Work for the fifth consecutive year, and is one of only eight companies in Mississippi to qualify for this certification in 2024-2025. Canopy's employees are charged with building a healthy work culture within their teams, that focus on trust, and the collective goal of helping kids thrive and families to overcome extraordinary challenges.

We offer a comprehensive benefits package for all eligible full-time employees. Benefits include, but are not limited to:

• Competitive Compensation
• 403b Retirement Plan with Match
• Medical, Dental, Vision Insurance
• PTO/Vacation
• Employee Wellness Program and Counseling Services

Canopy Anywhere Success Manager - Position Overview:

• The Canopy Anywhere Success Manager builds and maintains positive relationships with schools and districts to ensure satisfaction with the Canopy Anywhere solution.
• Key responsibilities include serving as the main contact for schools and districts, managing initial and annual school launches, reporting Canopy Anywhere performance to schools, addressing inquiries, identifying opportunities for improvement, and delivering exceptional service.
• Success Managers conduct regular meetings with stakeholders to gather feedback and provide valuable insights.
• Success Managers possess strong interpersonal skills, a strategic mindset, and a proactive approach to school engagement.

Required Qualifications:

• Bachelor's Degree in sales, marketing, or business-related field with a minimum of three years of experience preferred.
• At least 3 years of customer service or sales support domain experience required.
• Industry experience in education or behavioral health preferred.
• Excellent communication skills are mandatory.
• Experience with CRM software (e.g. Salesforce, Zoho CRM or HubSpot) and MS Office (particularly MS Excel).
• Must be at least 21 years of age, have a valid driver's license, a good driving record, and proof of legally appropriate auto liability insurance, and must be willing to use personal vehicle for organization business.

Job Responsibilities:

• Onboard Schools and Districts: Ensure that new schools understand how to deliver the Canopy Anywhere model. Guide staff through the onboarding process including the initial data collection and integration into day-to-day activities.
• Provide Ongoing Support: Be the main point of contact for schools, addressing inquiries and resolving issues promptly.
• Monitor School Satisfaction: Regularly assess school leadership satisfaction and Canopy Anywhere usage. Identify, address, and escalate trends that could lead to potential issues.
• Conducting Progress Reviews: Hold regular meetings with schools to review progress. Jointly create action plans to improve the student experience.