Communications Specialist (CMMSPC-02)

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New Freedom Communications Specialists mentor individuals who are incarcerated, and work with these individuals to help them make positive life choices during their transition to re-entry within the community.

Duties and Responsibilities:

• Receive mail daily, entering all new accounts in Salesforce, and keeping records of all incoming, outgoing, email, and phone communications.
• Read and respond to letters received in a timely fashion, and send out curriculum as indicated.
• Scan all incoming and outgoing communications to identify anything pertinent to each participant’s account.
• Monitor participants’ disciplinary infractions to help keep them on the right track and monitor how they are doing.
• Offer resources and help applicants plan for their release, by referring them to the housing that best meets their needs, as well as assisting with other re-entry preparations.
• Answer calls from DOC, family members, and community, helping to guide them accordingly.
• Correspond with DOC staff, currently incarcerated individuals, and community groups.
• In addition, all other duties as assigned.

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At New Freedom, we restore lives and reintegrate communities through intentional guidance by providing our members with a sense of identity, purpose, and hope. We are growing and always looking for others who believe in our mission and have a heart to serve. Join our AMAZING team, apply now! We’re fulfilling our mission thanks to the dedicated work of our amazing employees. We provide them with a valuable total rewards package that includes:

• Competitive pay rates – including shift differential for eligible shifts/positions
• Comprehensive medical coverage (including dependents/family) – majority company-paid
• Short Term Disability, Life Insurance, Employee Assistance Program – company-paid
• 401K
• Dental, Vision, and Supplementary Insurance – available at low cost to employees
• Paid Time Off
• Paid Sick Time
• Paid Holidays – including 2 extra Floating Holidays
• Even more perks provided by the company, include:
  • 10-hour shifts with three days off – for eligible departments/positions
  • Onsite meals, snacks, and drinks – complimentary for employees
  • Onsite gym services – complimentary for employees
  • Onsite professional training opportunities/certifications/continuing education

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Additional Notes:
New Freedom Ops LLC is an Equal Opportunity Employer, a drug free workplace, and complies with Veteran and ADA regulations as applicable.