Patient-Centered Medical Home Coordinator

Position Overview

The Patient-Centered Medical Home (PCMH) Coordinator is responsible for the day-to-day development and implementation of the NYS- PCMH Model at UHS. The Patient-Centered Medical Home (PCMH) is a model of care that puts patients at the forefront of care. PCMH is a care delivery model where the primary care team, along with the patient (and family, when appropriate), are responsible for managing the full spectrum of health care needs. The PCMH model focuses on care coordination, population health, evidence-based guidelines and effective use of HIT to meet patients’ needs. NYS PCMH recognition helps practices put the structure, systems and processes in place to be effective medical homes. The PCMH Coordinator designs, initiates and facilitates NYS-PCMH workflow and processes in the UHS, UMA, CMH, and DVH Primary Care Practices. Duties include but are not limited to performance monitoring, data collection/validation/auditing, annual accreditation submissions system wide, staff/provider education, policy and procedure revision/updates and tracking and implementation of workflow changes in accordance with PCMH requirements. The Patient-Centered Medical Home (PCMH) Coordinator will serve as a resource and subject matter expert on NCQA and NYS-PCMH requirements and regulations.

Primary Department or Work Location:

UHS Executive Physician Practice Management

Primary Work Shift:

Day

Scheduled Weekly Hours:

40

Compensation Range:

$22.97 - $34.46 per hour, depending on experience

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Education/Experience

Minimum Requirements:

• High School or Equivalent
• 3 years’ experience in a health care setting

Preferred:

• Advanced Degree
• Previous experience working in a Walk-in/Primary Care/Specialty Care Setting
• Previous Leadership/Supervisory experience
• Previous Performance improvement experience and/or experience providing education to staff.
• Knowledge of NCQA/PCMH, Joint Commission, NYS Department of Health, CMS and Article 28 standards.
• Working knowledge of Microsoft Word, Excel and power point programs

License/Certification

Minimum Required:

• NCQA (National Committee of Quality Assurance) PCMH-CCE (Patient-Centered Medical Home, Certified Content Expert)
  • Completion of the PCMH Certified Content Expert (CCE) within 6 months of hire. Certification lasts two years. During that two-year period, CCEs must earn a total of 30 Continuing Education Unit (CEU) points.

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Why You’ll Love Working at UHS

At United Health Services (UHS), we believe every connection—to patients, to purpose, to each other—makes a difference. That’s why we’re intentional about supporting our team in ways that go beyond the job. Whether through meaningful benefits, personal growth, or fun along the way, we’re here to help you thrive in work and life.

• A Culture of Connection – We support each other like family and create space for every voice to be heard. Engagement Councils, peer recognition, and initiatives like Walk in my Shoes for senior leaders are just a few ways we foster belonging and collaboration. Outside of work, we stay connected through team events like trivia, trunk-or-treat, volunteer days, our staff choir, or seasonal celebrations.

• Comprehensive Benefits for Life & Family – We offer medical, dental, and vision coverage starting the first of the month after hire for employees working 24+ hours/week. With flexible plan options and coverage tiers, you can choose what fits your life best. Additional perks include discounted childcare through Bright Horizons and voluntary benefits like pet insurance, legal services, and identity theft protection.

• Well-Being & Financial Security – From day one, PTO starts accruing so you can take time to recharge. We support your long-term wellness with a 403(b) retirement plan and company match, flexible spending accounts, access to financial advisors, and up to $400/year in wellness rewards. When life gets tough, we’re here with 24/7 EAP counseling, virtual mental health support, a food pantry, PTO donation program, and professional attire through the Classy Closet.

• Growth That Moves with You – With access to 100,000+ online courses, leadership programs, tuition reimbursement, clinical ladders, and internal mobility, we help you grow wherever your passion leads. We also continuously review compensation to ensure market competitiveness and internal equity, so you can feel confident your work is valued and rewarded fairly.

• A Place to Call Home – Located in New York’s Southern Tier, UHS offers more than a career—we offer a lifestyle. Enjoy four-season recreation, affordable living, top-rated schools, minor league sports, craft brews, a close-knit community, and more, all within reach of the Finger Lakes, the Catskills, and major Northeast cities.

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About United Health Services

United Health Services (UHS) is a locally owned, not-for-profit healthcare system in New York’s Southern Tier comprising four hospitals, long-term care and home care services, and physician practices in Broome and surrounding counties. UHS provides healthcare and medical services for two-thirds of the region’s population, produces $1.3 billion a year in total economic impact, and boasts a workforce of more than 6,300 employees and providers. 

At UHS, our work is guided by our Values of Compassion, Trust, Respect, Teamwork, and Innovation. Whether you provide direct patient care or support behind the scenes, you are part of a shared purpose: to improve the health and well-being of the communities we serve. Every employee plays a meaningful role in fulfilling our mission—we’d love for you to consider joining us!

 

United Health Services is an Equal Opportunity Employer.