Director Of Customer Success (Tech, Travel, Auto And Finance)

We're looking for a highly motivated growth leader to lead our customer success team, owning accounts across Tech, Travel, Auto and Finance in North America.

As a Director of CS, you'll define and execute the strategy for one of Smartly's most dynamic and high-potential customer segments. You'll lead a team of Client Partners and Customer Success Managers, owning and growing revenue across our SaaS customers in this space. Your mission is to bring deep industry expertise, cultivate senior-level customer relationships, and drive adoption of Smartly's products and services that enable our customers to meet-and exceed-their business goals.

You'll report directly to the VP of Customer Success, Americas, and play a key role in aligning internal teams, GTM strategy, and customer outcomes to scale the impact of this vertical.

As Director of Customer Success at Smartly, you will...

• Lead the CS Team: Manage a team of Client Partners and Customer Success Managers accountable for revenue and relationships across Tech, Travel, Auto and Finance.
• Build Strategic Relationships: Cultivate and maintain senior-level relationships across key customer organizations to drive alignment, feedback loops, and long-term partnership value.
• Drive Vertical Strategy: Define and operationalize how Smartly engages with customers in these verticals-bringing industry context and thought leadership to every interaction.
• Deliver Revenue Growth: Own revenue goals, forecasting, and vertical-wide opportunity management in Salesforce. Drive increased adoption, expansion, and renewals.
• Act as Point of Escalation: Serve as the senior point of escalation for customer challenges in the vertical, ensuring issues are addressed with urgency, transparency, and cross-functional coordination.
• Partner Cross-Functionally: Collaborate with Product, Engineering, and Product Marketing teams to influence roadmap, champion product enhancements, and drive launch success.
• Leverage Platform Partnerships: Work with our digital advertising partners (e.g., Meta, Google, TikTok) to unlock growth, innovation, and joint go-to-market opportunities.
• Operational Excellence: Support your team in unblocking progress, managing risk, and reducing duplication across internal efforts. Improve visibility and efficiency through strategic planning and execution.
• Foster a High-Performance Culture: Model Smartly's values and help foster a team culture that engages employees, resonates locally, and is consistent globally.
• Be Commercially Hungry: Approach strategic planning and customer engagement with a mindset geared toward impact, acceleration, and commercial success.

What we're looking for…

• 10+ years of experience working with Tech, Travel, Auto and Finance clients within the ad-tech or mar-tech industries, with a strong track record of growing strategic account revenue.
• 5+ years of experience leading and managing teams, with a natural ability to organize, motivate, and scale high-performing customer-facing functions.
• Deep expertise across key digital channels-including Meta, TikTok, Snap, Google, and CTV-and how they drive performance for brand and performance marketers.
• A commercial mindset: you're energized by sales, customer growth, and helping partners exceed their business and marketing goals.
• Strong executive communication skills, with the ability to build credibility and influence at all levels, including C-suite stakeholders.
• A product-curious leader who is eager to understand the platform and can flex communication style to effectively engage with both executive decision-makers and operational end-users.
• Proven ability to collaborate cross-functionally with product, engineering, marketing, and sales teams to unlock customer value and drive impact.
• A track record of meeting or exceeding quota, consistently delivering results across a portfolio of strategic customers.

Perks & Benefits…

• Five weeks paid time off (PTO), 11 company paid holidays, unlimited sick days
• Generous healthcare packages & mental health benefits
• Monthly wellness benefit and learning reimbursement opportunities
• 401K plus matching & equity grants for all new Smartlies
• Volunteer time off days & company donation matching opportunities
• Choice of computer (MAC or PC)
• And so much more…

The base pay range for this position is as mentioned below per year, plus annual bonus. We take into consideration an individual's background, expertise, and experience in determining final salary. In addition to annual salary, Smartly's total rewards provide employees with stock options, medical/dental/vision insurance, retirement savings benefits, parental leave, 5 weeks vacation, unlimited sick days, life insurance and disability benefits. To learn more visit https://www.smartly.io/careers#our-benefits. This information is provided in accordance with applicable law. Base pay information is based on market location. Salary in USD : $140,000 - $200,000

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