Electronic Security Operations Manager

SymspireBrentwood, Tennessee

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Job Description

Benefits:

401(k)
401(k) matching
Bonus based on performance
Company parties
Competitive salary
Dental insurance
Employee discounts
Health insurance
Paid time off
Training & development
Vision insurance
Opportunity for advancement
Signing bonus
Wellness resources

Company Overview:

At Symspire, we’ve been in the business of helping save lives and property since 1968. We are the largest and oldest family-owned smart home security service provider for residential and business customers in Tennessee. As a company we strive to make sure our team members feel like family because we know that they are our most important asset.

Position Summary:

Full time Security Operations Manager. Duties include, but are not limited to, answering multi-line phones and assisting customers and technicians with alarm system trouble related questions and managing technicians, scheduling and routing technicians to service and job appointments. Keeping up with daily tasks assigned to you, customer phone calls, customer email requests, and customer text messages inside our portal. Applicants must be professional, detail oriented, able to multi-task and possess a positive and outgoing personality.

Must pass criminal background check and drug screen.

Qualifications & Experience:

Ability to maintain a high degree of productivity and accuracy.
Excellent verbal and written communication skills.
Excellent management skills.
Excellent customer service skills.
Strong problem-solving and multi-tasking skills are a must.
Must be able to work under pressure and meet deadlines, maintaining a positive attitude while providing exemplary customer service.
Must be able to work independently and to carry out assignments to completion within company standards.
Strong interpersonal skills to demonstrate teamwork, leadership and flexibility while working with all levels of the organization
Ability to organize and prioritize tasks to ensure timely completion
Proficient in using PC based systems, programs and reports and be competent using Microsoft Office including Word, Excel, and Outlook.
Ability to effectively manage one's own time and the time of others

Symspire is an Equal Employment Opportunity (EEO) employer. We are committed to having a diverse and inclusive workforce and do our best to foster a culture and environment where every employee feels valued. Our goal is to serve our customer’s by helping save lives and property. Together we can achieve this goal when we have the best talent working in an environment where employees feel included and recognized.

Job Type: Full-Time

Location Brentwood, Tennessee

Pay: Salary (Depending on Experience)

Benefits:

Health Insurance
Dental Insurance
Vision Insurance
401K & Match
Company Paid Long Term & Short Term Disability
Company Paid Life Insurance
Paid Vacation & Holidays
Paid Time Off

Job Type: Full-time

Compensation: $50,000.00 - $72,000.00 per year

At Symspire, we’ve been in the business of helping save lives and property since 1968. We are the largest and oldest family-owned residential and commercial smart home, smart business, security alarm, video, fire alarm, access control, home theater, low voltage, home and business audio provider in Tennessee. Symspire is a small regional company with a presence in Nashville, Franklin, Knoxville, and Chattanooga Tennessee as well as Huntsville, AL and Bowling Green, KY. As a company we strive to make sure our team members feel like family because we know that they are our most important asset.

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