Patient Services Representative
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Job Description
We are a busy and growing general ophthalmology practice seeking a dependable, friendly, and professional Patient Service Representative to join our front desk team. The ideal candidate will have a positive attitude, strong communication skills, and the ability to thrive in a fast-paced medical office environment.
Key Responsibilities
- Greet and check in patients in a professional and courteous manner
- Answer multi-line phones, schedule appointments, and assist with managing patient flow
- Verify insurance information and collect co-pays and out-of-pocket expenses
- Maintain accurate patient records and complete general clerical tasks
- Travel between our Moorestown, Columbus, and Medford locations as scheduled
Requirements
Education: High School Graduate or General Education Degree (GED)
- Must be able to work one evening shift per week and one Saturday per month
- Open availability is required to accommodate scheduling needs
- Reliable transportation is a must for traveling between office locations
- Proficiency in Microsoft Office (Word, Outlook, Excel)
- Excellent interpersonal skills and ability to work effectively with physicians, co-workers, other departments and patients of all ages, and from across a broad range of cultural and social economic backgrounds.
- Ability to work as an integral team member under minimal supervision, in a fast-paced, complex environment.
- Ability to show tolerance and sensitivity in stressful situations and safeguard confidential information in accordance with established policies and HIPAA regulations.
- Computer literate and ability to use multiple systems and acquire proficiency in multiple electronic systems.
- Previous medical front desk experience preferred but not required – we are willing to train the right candidate
- Strong organizational skills, attention to detail, and a team-oriented attitude
If you're organized, friendly, and enjoy helping people, we’d love to hear from you! Join our team and help us continue to provide excellent patient care in a collaborative and supportive environment.