Client Services Manager - US
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Job Description
Are you ready to join EPIC STAFFING GROUP and unlock a world of extraordinary opportunities? We're not just a company, we're a dynamic force of innovation and collaboration. Dive into a workplace where your creativity is cherished, your growth is prioritized, and your impact on healthcare and life sciences is monumental. If you're ready for a thrilling journey where passion meets innovation, EPIC is waiting for you. Let's make every day an adventure together!
About the Position:
A Client Services Manager supports a Strategic Business Unit (SBU) and is responsible for building and maintaining strong client relationships, managing current client accounts, ensuring customer satisfaction, and identifying opportunities for account growth within their current customer base.
About Us:
Epic Physician Staffing focuses on the placement of advanced practitioners and physicians in the Operating Room and Surgical Suite.
What You'll Do:
Manage a portfolio of accounts and serve as the primary point of contact for all client-specific matters.
Conduct extensive outbound sales calls to generate new business opportunities.
Map client organizations and identify key decision-makers and conduct extensive outbound sales calls to generate new business growth within the account.
Prepare periodic sales reports detailing sales volume, potential sales, and areas for client base expansion.
Present candidate submissions promptly and collaborate with clients to expedite interviews and offers, consistently meeting and exceeding department performance goals.
Develop and implement strategic sales plans to align with division and company objectives.
Foster close professional relationships with client contacts to understand their specific needs and manage their expectations effectively.
Confer with clients and company officials to monitor service quality and resolve any complaints promptly.
Monitor market conditions and competitor activities to ensure competitive pricing and provide management with feedback on market opportunities.
Partner with the internal recruiting team to fulfill each client's unique requests.
Engage with clients and prospects (in person, by phone, via email) to uncover new business opportunities and articulate the benefits and competitive advantages of the SBU.
Other Duties
This job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job and may vary based on the needs of the Strategic Business Unit (SBU).
This job description does not include performance metrics, which may vary by position.
What You’ll Bring:
Three years of experience selling staffing, products, and or services to Senior Management level individuals with proven experience in strategic selling, major account/national account development, and contract negotiation.
Possess an overall knowledge of business functions and understanding of services, business strategy, policies and procedures, and job’s impact to the organization.
Make quality decisions and meet timeliness of those decisions.
Work independently, see business needs and proactively accomplish them for the betterment of their team and the organization.
Engage others for input, contribution, and shared responsibility for outcomes.
Present self as a positive representative of the organization.
Establish rapport and maintain mutually productive relationships.
Engage effectively in dialogue.
Salary: $65,000 - $75,000 + Commission
Client Services Manager Full Job Description
The starting salary offer will vary based on the applicant’s education, experience, skills, abilities, internal equity, and alignment with market data. This position may also be eligible to participate in a company incentive plan and/or commission plan.
What We Offer:
Vacation and Time Off
Generous PTO Policy
Paid Parental Leave
Twelve Annual Paid Holidays
Office Life and Perks
Active Employee Engagement Programs
Cellphone Stipend
Technology Stipend (for hybrid/remote positions)
Diversity, Equity, Inclusion, and Belonging Program
Some positions may be eligible for hybrid or remote work
Professional Development
Charitable Matching
Health and Wellness
Medical, Dental, Vision, and Hearing Benefits
Wellbeats Health and Wellness Programs
Employee Assistance Program (EAP)
Life and Disability Insurance
Pet Insurance
Financial and Retirement
401K
FSA and HSA Plans
Financial Planning Assistance
Educational Assistance
EEO and Reasonable Accommodation
Epic Staffing Group provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, housing, disability or genetics. In addition to federal law requirements, Epic Staffing Group complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities.
Epic is committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. If you need assistance or an accommodation due to a disability, you may contact us at talentacquisition@epicstaffinggroup.com.
We will consider all qualified applicants for employment, including those with criminal histories, in a manner consistent with the requirements of applicable federal, state, and local laws.