Service Coordinator - Dispatcher For Hvac
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Job Description
HVAC Service Coordinator / Dispatcher
Marshall's Specialty Services- Springfield, OR
$19 - $23 an hour- Full-time
About Us
Marshall's Specialty Services is a well-established HVAC company proudly serving Lane County, Oregon since 1948. We are known for our commitment to quality, integrity, and taking care of both our customers and employees. We are currently seeking a full-time HVAC Service Coordinator / Dispatcher to join our growing Service Team in Springfield, OR.
Job Summary
This position is the central hub of communication between our customers and HVAC Service Technicians. The ideal candidate will be a strong multitasker who can handle scheduling, dispatching, and customer communication in a fast-paced office environment with professionalism, attention to detail and a smile.
Pay: $19 - $23 per hour (DOE)
Schedule: Monday- Friday, 8:00 AM - 5:00 PM
Occasional overtime during peak seasons
Location: 4110 Olympic St., Springfield, OR 97478
Job Type: Full-time, Non-exempt
Responsibilities
Answer incoming calls and assist customers with scheduling HVAC service
Provide pricing and service information
Create and manage jobs and service agreements in field software (training provided)
Schedule and dispatch HVAC Service Technicians based on skillset, location, and availability
Update and maintain accurate customer records
Monitor open jobs to ensure timely completion
Debrief technicians and schedule follow-up visits
Make reminder and confirmation calls
Collaborate with team members to ensure smooth service operations
Other duties as assigned by the Service Manager / HVAC Department Head
Qualifications
Strong phone etiquette and customer service skills
Excellent organizational skills and attention to detail
Ability to prioritize and work efficiently under pressure
Clear written and verbal communication
Computer proficiency required; Google Workspace (Gmail, Sheets, Drive) experience a plus
Knowledge of Lane County geography is helpful
Experience in dispatching, scheduling, or CSR roles is a plus
Experience with service field management software is a plus
Benefits
100% company-paid employee premiums for medical, dental, vision, and life insurance
Paid sick leave, vacation, and holidays
401(k) plan with company contributions
FSA and HSA options
Supportive, team-oriented environment
Join Our Team
If you're a team player who enjoys helping people and thrives in a fast-paced environment, we'd love to hear from you. Apply today and start your career with a trusted name in HVAC!
Automate your job search with Sonara.
Submit 10x as many applications with less effort than one manual application.