Director, Professional Services

Director Professional Services, Financial Services

Location - New York, NY

Requisition CSQ226R103

About the Team

The Databricks Professional Services Team's mission is to accelerate our customers' outcomes and Databricks Lakehouse adoption through delivery excellence and enablement. We do so by accelerating and de-risking production projects by bringing our best practices and leading service offerings. We take a Partner first approach to scaling our customer impact. The team is made up of experts in Engagement Management for high value proposals to Project Managers who ensure successful delivery, to technical experts including Resident Solution Architects, Solution Consultants and Data Scientists. We are building the best Data and ML team in the Industry to solve the world's toughest problems surrounding data and AI.

Role Description

The Director, Professional Services role ensures customer outcomes by driving end-to-end engagements of both paid and invested professional services and training. This leadership role owns Professional Services for the Financial Services business unit in the AMER region and reports to the AVP Professional Services who leads all Professional Services for the AMER region.

The Director Professional Services role leads a regional team comprising Engagement Managers and Project Managers. You will ensure that our customers are realizing the full value of the Databricks platform and our services by positioning and delivering our professional services and training engagements.

What You'll Do

• Business owner of Professional Services and Enablement in the Financial Services business unit.
• Lead the services strategy, execution and team development in the segment as we scale with rapid growth in alignment with our Financial Services go-to-market and company goals.
• Drive operational excellence across business metrics including booking and revenue attainment, forecasting, team utilization and P&L management to invest margin in future growth.
• Accountability for driving product consumption growth which may include balancing trade-offs in booking/revenue attainment to drive the best customer outcome.
• Support development of our Delivery Partner & Accredited Training Partner programs and executive relationships with Partners and SI's for scale.
• Raise the bar through hiring and operationalization of the bar raiser program including employee engagement, workforce planning and performance management.
• Accountability for driving product consumption growth which may include balancing trade-offs in booking/revenue attainment to drive the best customer outcome.
• Make strategic investment decisions and manage investment budget in collaboration with Sales and Partner leadership to accelerate customer success.
• Establish executive relationships within strategic customers including executive briefings, customer sponsorship and steering committees with key partners.
• Drive efficiency and scale across services operations by leveraging wider resources such as off-shore Global Delivery Centre and delivery partners.
• Thought leadership in evolving our services offerings and playbooks with the company goals and Databricks product evolution.

Requirements

• 10+ years of experience with senior customer-facing roles that require a mix of influencing, validating, understanding, execution and building trust.
• Consistent track record of success in a Customer Success, Field Engineering and/or Services leadership role. Ideally experience during a significant build phase at a leading technology or consulting company.
• Experience rapidly scaling a business including developing a clear strategy for growth across business and people development (individuals and leaders).
• Data and AI domain experience working with large enterprises to realise business value from discovery to production implementations.
• Operational leadership experience with the ability to enforce budget, project and team governance and drive delivery excellence.
• Works collaboratively and cross-functionally across go-to-market teams including Sales, Partners, Technical Field driving shared objectives and key results (OKRs.)