Program Support Specialist

Program Support Specialists provide administrative and specialized assistance to various Choices programs. 

Essential Duties and Responsibilities

• Plans or assists with planning for meetings and special events such as trainings, retreats, workshops, conferences, and holiday celebrations.
• Maintains records and databases specific to assigned area.
• If required by site, may manage records and information ensuring documentation of authorizations are always accurate and current.
• If required by site, provides and maintains accurate data for tracking clinical and Medicaid eligibility of all enrolled youth, completing follow-up activities as necessary.
• Assists administrative and program staff with various administrative duties including but not limited to completing background checks and onboarding new staff.
• Shares responsibilities for quality assurance by ensuring all information managed is accurate, timely and complete. Identifies any exceptions and leads corrective steps to remedy issues quickly.
• Assists administrative and program staff with various administrative duties, including projects and large mailings which will require the ability to use the mail merge function in Word.
• Staffs the reception desk and the company telephone.
• Ensures conference rooms, kitchens, employee break rooms, and other shared space is kept clean, stocked and organized.
• Manages office supplies and products by ordering, stocking, and organizing inventory.
• May schedule and supervise maintenance and repair of office equipment.
• May travel off-site to purchase supplies, assist with special events, or similar duties.
• Models Choices values and guiding principles with internal “customers” (staff).
• Willingly completes other duties as assigned to advance the mission of Choices.

Qualifications

• High school diploma or equivalent required. Degree preferred.
• Minimum of two years’ experience working in an office environment providing administrative support.
• Strong communication and writing skills.
• Highly organized and detail oriented.
• Access to reliable transportation. If driving an automobile while on company business, must possess a valid driver’s license in state of residence and auto insurance.
• Demonstrated ability to:
  • Work effectively with internal and external individuals, including other professionals in the community.
  • Work effectively as a member of a team.
  • Effectively communicate to various internal and external audiences in both person and through various electronic media.
  • Manage time and work effectively with minimal supervision.
  • Effectively manage multiple priorities simultaneously.

Hourly rate: $18.27/hour ($38,000 annually)

Benefits Include:

• Medical, Dental, Vision
• Employer Paid Life Insurance, Short & Long Term Disability
• 401k Match
• Tuition Reimbursement
• Paid Parental Leave
• Generous PTO plan
• Qualified employer for the Public Service Loan Forgiveness Program