Client Management Fellow
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Job Description
About Interbrand
Interbrand understands what it takes today to build the world’s most iconic brands.
To support our clients in an ever more complex and fascinating world, we have renewed our commitment to both common global standards and greater empowerment, experimentation and entrepreneurialism.
Interbrand is its people. We are a global team of highly diverse thinkers, makers and collaborators. We are proud of our heritage and often regarded as the university of branding. Over the past four decades, we have pioneered iconic work and invented many of the brand building tools that are now commonplace.
In collaboration with many of the world’s leading brands, we are pioneering the future of brand building. In a world where people’s expectations are moving faster than businesses, we give our clients the confidence to make Iconic Moves that create desire and utility, reshape the competitive landscape and drive extraordinary results.
The Interbrand Best Global Brands study/rankings are resources to our clients and the industry, providing proprietary data and insight for our role as client partner and commentator. We have published 18 books on brands and are often the reference point for university curriculum and professional associations. Today, through our own Academy, we aim to be the most impactful learning environment in the marketing world.
Our Behaviours
Our culture is informed by a set of behaviours we co-created as a business. Our behaviours give us space to experiment, permission to speak out, and a model of leadership that anyone in the business can adopt. Our behaviours are Lead with love, Be Brave, Listen First and Make it happen. We are proud of our behaviours. They make us, us.
The Client Manager Fellow role is an entry-level position whose primary responsibility will be to support projects on a tactical level from start to completion, while learning the foundations of branding. As an Associate you will be working with an assigned program director and a cross-disciplinary team including strategy, creative, finance and operations to deliver work that is on strategy, on time and on budget. You will play a key role in the development of projects, building long-term internal and client relationships, as well as proactively learning about Interbrand offerings and how they are leveraged to help grow our clients’ businesses.
THE ROLE:
- Assist in writing statements of work
- Create and own meeting reports & notes
- Document project status and requirements for internal teams and assigned clients
- Support in creating & managing project timelines
- Act as the day-to-day support/partner for all members of a project team
- Review/proofread documents
- Own and work independently on administrative tasks
- Learn and use internal tools to support your internal teams and clients
- Support directors and senior CM's in the management of client relationships and building new brand programs
- Be client-focused, respond promptly to all client requests building a reputation of impeccable delivery and partnering with your internal team
- Support new business team in pricing and scoping new client engagements
- Begin to develop a general knowledge of brand and all of its strategic elements
- Begin to develop a general understanding of your assigned client’s business and industry to deliver outstanding service
WHAT YOU BRING:
- Up to 2 years experience in program or account management role (marketing, communications, advertising, etc.)
- Strong sense of responsibility, accountability, and partnership
- The ability to identify and resolve issues quickly and efficiently
- Strong time and project management skills
- Able to work in an agile manner/ comfortable with change
- Strong written and verbal communications
- Organized with calendars and conscious of time zones
- Active listener
- Proficient in Microsoft Office: Word, PowerPoint, Excel, and project management tools
We are working through access barriers across our job site, so if you run into any issues and would like this information in an alternative format, or would prefer to apply via email, please send us a message at careers@interbrand.com.