Enforcement Specialist

Are you passionate about investigating? Do you have the skills and experience to steer non-compliant businesses towards guideline adherence? Can you navigate challenging communication scenarios to ensure positive outcomes, leveraging your exceptional communication skills? Then we're looking for you! Come join our international Fraud, Investigations & Enforcement team as our new Enforcement Specialist and help us enhance online trust and protect consumers and businesses worldwide.

As our Enforcement Specialist, you will work closely with our Disputes and Policy, Communications, and Content Integrity teams to uphold Trustpilot's trustworthiness and platform reliability. Leveraging your investigative skills, curiosity, and outstanding communication abilities, you will ensure businesses adhere to Trustpilot's guidelines effectively. Serving as our first line of defense, you will enforce business guidelines and safeguard the platform's trustworthiness.

What you'll be doing:

• Safeguard the Trustworthiness of our platform, by enforcing our business guidelines.
• Investigate and identify misuse, such as Fake reviews, Unfair review collections, Brand misuse, and other misuse of Trustpilot's features and tools.
• Navigate challenging communications and solve misuse scenarios to ensure positive outcomes and adherence to Trustpilot's guidelines.
• Act as a go-to person for other departments when it comes to Enforcement-related topics.
• Cooperate with departments across Trustpilot by sharing the expertise necessary for building fraud detection tools and technologies that help us to scale better and work more efficiently.
• Assist the Fraud, Investigations & Enforcement team with the development, identification, creation, and maintenance of policies and procedures for Enforcement operations.
• Maintain our open and safe team culture by actively contributing and promoting collaboration, trust, and respect among team members.

Who you are:

• 2+ years compliance, investigative, or similar experience
• Investigative mindset with a keen eye for detail and efficiency, while taking pride in handling every case.
• Capability to make informed decisions autonomously, while operating with a degree of decision-making independence.
• Able to work both independently and in a team whilst being enthusiastic and a self-starter.
• Excellent English communication skills and the ability to understand the nuances of communication with businesses.

We are:

100% passionate about fraud and tackling misuse, but there is much more to come. We are down-to-earth, enjoy working together, have a laugh, and share knowledge to get the best out of each other. Our team is part of the Trust & Transparency team, and we drive real change within the business and the wider online review sector, with a mission to help Trustpilot become a universal symbol of trust and upgrade the world.

What's in it for you:

• A competitive base salary ranging from $67,500 - 74,500 gross per year. This range doesn't include any variable pay, such as bonuses, awards made under Trustpilot's equity program, or other benefits.
• A range of flexible working options to dedicate time to what matters to you
• 20 vacation days + 2 personal days +10 paid holidays per year
• Two (paid) volunteering days a year to spend your time giving back to the causes that matter to you and your community
• Rich learning and development opportunities are supported through the Trustpilot Academy and Blinkist
• Full health insurance
• 401k matching your contributions dollar-for-dollar up to 4% of your base salary
• 24/7 Employee Assistance Plan and full access to Headspace, a popular mindfulness app to promote positive mental health
• Paid parental leave for employees who have been employed for over 6 months with full scope of benefit after 12 months
• Regular opportunities to connect and get to know your fellow Trusties, including company-wide celebrations and events, ERG activities and team socials
• A friendly, fun, and open office complete with an onsite gym, gaming room and fully stocked fridge with ever-changing snacks and drinks
• Regular treats and events throughout the year, including massages in the office, happy hours, and Rockies Open Day celebrations, to name a few

Still not sure?

We want to be a part of creating a more diverse, equitable, and inclusive world of work for all. We're excited to hear about your experiences, along with how you will contribute to our working culture. Even if you don't feel you meet all the requirements, we'd still really like to hear from you!