Customer Service Coordinator

Vishay manufactures one of the world's largest portfolios of discrete semiconductors and passive electronic components that are essential to innovative designs in the automotive, industrial, computing, consumer, telecommunications, military, aerospace, and medical markets. We help the world's most in-demand technologies come to life. Every day our products touch your life and the lives of people across the world, though you likely do not know it. Come join us and help us build The DNA of tech.™

Reports To:

Customer Service Manager

Pay Range:

$26.00 - $29.00/hour

Job Location:

Vishay Applied Thin Film Products is located in Fremont, CA.

Essential Responsibilities

• Support the sales team with respect to assigned and account base of 150+ accounts, including many aerospace, defense, and international customers
• Responsible for quoting, follow up on quotes, order entry and order management
• Create RMAs, resolve pricing discrepancies and assist with expediting requests
• Respond to a high volume of customer inquiries daily, by both phone and email in a fast-paced environment
• May be required to perform other duties

Job Experience/Requirements

• High School diploma or equivalent, AA or AS degree desirable
• 3-5 years of experience in an office-based environment working directly in customer service in a manufacturing setting, preferably in customer fabrication
• Able to prioritize, and manage time efficiently
• Excellent customer care and focus; ability to assess customer’s needs and provide answers, paths, troubleshooting help, or methods for a positive customer experience
• Able to respond quickly to customer issues, all with a polite, empathic, and professional voice and manner
• Proficient knowledge of Microsoft Outlook, Word, Excel and Access proficiency a must
• Strong interpersonal skills and team orientation, with the ability to work effectively with a wide range of people
• Excellent organizational skills and a strong attention to detail
• Must have excellent communication skills, both written and verbal
• Must possess a highly positive and service-oriented approach to work with both internal and external customers
• Strong problem solving and multi-tasking abilities required
• Can be relied on to work with limited supervision at times and to follow through with tasks efficiently
• Ability to work in a dynamic environment with constant change
• Able to handle pressure with poise and tact

Work Environment

Work is performed primarily in an office environment. While performing the duties of this job, the employee is regularly required to talk, communicate, and to listen.  The employee frequently is required to move (e.g. sit, stand, walk, bend, stoop, twist), lift up to 30 pounds and operate a computer keyboard, telephone and other office equipment for extended periods of time.

May be requested to work overtime and weekends to suit operational needs.

What can we offer you for your talent:

Vishay offers a comprehensive suite of benefit programs including health care coverage, financial support programs and other resources designed to help you achieve your personal and professional goals. With us, you'll experience unique career paths, an open and collaborative culture, a stable business that will be there for you, and opportunities to work globally and locally.

Do you have the skills we need? Are you ready to power your career as you power the world? If so, apply today.

This position requires access to information subject to the International Traffic in Arms Regulations and/or the Export Administration Regulations. As such, this position is open only to applicants who qualify as “U.S. Persons” as defined by 22 C.F.R. §120.15 is required. “U.S. Person” includes U.S. Citizen, lawful permanent resident, refugee, or asylee.”

It is the policy of Vishay to provide equal employment and advancement opportunities to all colleagues and applicants for employment without regard to sex, race, color, religion, national origin, disability, protected veteran status, age, or any other characteristic protected by law.

As an equal opportunity employer, Vishay is committed to a diverse workforce. In order to ensure reasonable accommodation for individuals protected by Section 503 of the Rehabilitation Act of 1973, the Vietnam Veterans' Readjustment Act of 1974, and Title I of the Americans with Disabilities Act of 1990, applicants that require accommodation in the job application process may contact HR.Operations@Vishay.com assistance

This position requires access to information subject to the International Traffic in Arms Regulations and/or the Export Administration Regulations. As such, this position is open only to applicants who qualify as “U.S. Persons” according to U.S. federal law.

Vishay offers a comprehensive suite of benefit programs including health care coverage, financial support programs and other resources designed to help you achieve your personal and professional goals. With us, you'll experience unique career paths, an open and collaborative culture, a stable business that will be there for you, and opportunities to work globally and locally. Do you have the skills we need? Are you ready to power your career as you power the world? If so, apply today.

 Vishay is an AAP and Equal Opportunity Employer