Senior Manager, Head of Employee Relations and Workforce Policies

At Lyft, our purpose is to serve and connect. We aim to achieve this by cultivating a work environment where all team members belong and have the opportunity to thrive.

Lyft is looking for an experienced and driven leader to join as our Senior Manager - Employee Relations and Workforce Policies.  In this role, you will provide thought leadership in developing and applying Lyft’s workplace policies and practices, roll up your sleeves to tackle investigations, manage interpersonal employee conflicts and manage a team of Employee Relations Managers (ERM). The ideal candidate will have a proven ability to manage a global Employee Relations program, make sound judgment calls and display the highest level of responsibility, confidentiality, integrity and professionalism, as well as possessing exceptional listening skills and the ability to maintain composure in emotionally charged or high-pressure scenarios. If you’re a subject matter expert, a pro at issue resolution, a great collaborator and skilled at communicating, we’d like to talk to you!

Responsibilities:

• Develop and maintain Lyft's workplace policies and practices in close partnership with Lyft's Legal and People teams.
• Lead a team of high performing Employee Relations Managers. 
• Act as a true thought leader by understanding key internal and external trends in employee relations, and proactively driving continuous improvement of the accountability (performance management) program, investigations process, interactive process, and develop related training materials.
• Independently conduct complex and sensitive workplace investigations with little to no supervision, including determining appropriate investigation strategies, leading witness interviews and conducting credibility analyses, reviewing documents, determining findings and making recommendations for appropriate resolution, and working across borders and jurisdictions as necessary. Investigation topics include, for example, discrimination, harassment, retaliation, theft, conflicts of interest, and other policy violations. Training your team of Employee Relations Managers on the same.
• Draft well-written investigation, accommodation, and performance-related documents, such as investigation reports, leader/HRBP talking points, and written warnings.
• Provide counsel and coaching to managers and team members at an individual level, and by developing training offerings that can scale.
• Interpret policies and procedures, incorporating knowledge of state and federal employment laws (e.g., FMLA, ADA, FLSA, NLRA, and Title VII and equivalent state and international laws), draft and provide recommendations to resolve complex employee relations issues, where appropriate.
• Create Employee Relations data reports and analyze for themes, trends and root causes to provide insights and recommendations for decision making and Employee Relations risk prevention.
• Work with leaders and employees to establish and maintain a positive work environment, act as an employee advocate, and help drive various corporate and division business initiatives.
• Manage Employee Relations cases across the global workforce including disciplinary issues, interpersonal employee conflicts, performance concerns, involuntary exits, sensitive and/or high risk leaves of absence, and other employee-related matters to successful resolution. 
• Assist with project management of M&A activity or reorganization exercises as required, including any related redundancy exercises. 

Experience:

• 8-10+ years of HR experience; experience in employee relations, or HR business partner roles preferred
• 3+ years as a people manager effectively developing and leading high-performing teams 
• Bachelor’s degree.  JD or advanced degree preferred
• Strong working knowledge of state and federal employment laws including but not limited to, FMLA, ADA, FLSA, NLRA, Title VII and state equivalents. Knowledge of international jurisdictions is a plus 
• Experience building and improving workplace policies and practices, developing performance management programs, supporting role eliminations and other role redundancies
• Proven ability to track, prioritize and drive multiple concurrent projects
• Strong problem-solver, with ability to thrive in a fast-paced environment
• Extremely attentive to detail, with superb oral and written communication skills
• Experience collaborating with people team functions such as People Business Partners, HR Ops, People Analytics and Employment Legal
• Excellent knowledge of Google Suite, including Sheets and GoogleDoc, as well as HR Acuity and the ability to process large volumes of data
• Highest level of integrity and management of confidential information, as well as commitment to conducting investigations with professionalism, impartiality, and confidentiality.

Benefits:

• Great medical, dental, and vision insurance options with additional programs available when enrolled
• Mental health benefits
• Family building benefits
• Child care and pet benefits
• 401(k) plan to help save for your future
• In addition to 12 observed holidays, salaried team members have discretionary paid time off, hourly team members have 15 days paid time off
• 18 weeks of paid parental leave. Biological, adoptive, and foster parents are all eligible
• Subsidized commuter benefits
• Lyft Pink - Lyft team members get an exclusive opportunity to test new benefits of our Ridership Program

Lyft is an equal opportunity employer committed to an inclusive workplace that fosters belonging. All qualified applicants will receive consideration for employment without regards to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status, age, genetic information, or any other basis prohibited by law. We also consider qualified applicants with criminal histories consistent with applicable federal, state and local law.

Lyft highly values having employees working in-office to foster a collaborative work environment and company culture. This role will be in-office on a hybrid schedule — Team Members will be expected to work in the office 3 days per week on Mondays, Wednesdays, and Thursdays. Lyft considers working in the office at least 3 days per week to be an essential function of this hybrid role. Your recruiter can share more information about the various in-office perks Lyft offers. Additionally, hybrid roles have the flexibility to work from anywhere for up to 4 weeks per year. #Hybrid

The expected base pay range for this position in the San Francisco area is $156,000 - $195,000. Salary ranges are dependent on a variety of factors, including qualifications, experience and geographic location. Range is not inclusive of potential equity offering, bonus or benefits. Your recruiter can share more information about the salary range specific to your working location and other factors during the hiring process.

Total compensation is dependent on a variety of factors, including qualifications, experience, and geographic location. Your recruiter can share more information about the salary range specific to your working location and other factors during the hiring process.