Guild Financial Aid Counselor

About Us:

Louisiana State University of Alexandria is a publicly supported institution that provides undergraduate level college education to the citizens of Central Louisiana. The university is a unit of the LSU System and operates under the auspices of the Louisiana Board of Regents. LSUA is located in Rapides Parish.

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Job Posting Title:

GUILD Financial Aid Counselor

Position Type:

Professional / Unclassified

Department:

LSUA ASA - Financial Aid- Administration (Meagan Brooke Chatelain (00000718))

Work Location:

LSU- Alexandria

Pay Grade:

Professional

Job Description:

JOB DESCRIPTION

DEPARTMENT: Financial Aid

POSITION TITLE: GUILD Financial Aid Counselor

SUPERVISOR: Assistant Director of Financial Aid

SUMMARY: Within a centralized financial aid services environment, evaluates, approves, and awards financial aid to students in accordance with federal, state, and university regulations, policies, and operating guidelines. Primarily to support students receiving funding through the GUILD program, an employer pay organization that partners with LSU Online Learning and LSU Alexandria. Assesses financial needs of students, and advises students and parents regarding financial aid options, processes, and requirements. Participates as appropriate in systems/procedures planning and management; implements and coordinates specific individual programs and/or assignments, in accordance with the overall objectives of the department.

RESPONSIBILITIES/JOB DUTIES:

• Works in tandem with LSUA Distance Learning to reconcile GUILD awards and learner's additional financial aid.
• Calculates Qualifying grants and appropriate charges for students and communicates changes regularly to Distance Learning for reconciliation
• Monitors schedules of GUILD students and adjusts aid accordingly
• Maintain correspondence to students on processes and timing
• Work with the Accounting services team in regards to coverage and holds.
• Analyzes and evaluates financial viability of students and families, and provides advice and counsel regarding available financial aid opportunities, eligibility requirements, and the application process.
• Reviews and assesses eligibility of applications for financial aid; exercises professional judgment to determine whether adjustments should be made.
• Responds to inquiries and researches and resolves problems related to transactions handled by the unit; serves as liaison with other constituencies in the resolution of day-to-day administrative and operational issues.
• Provide information, in person, on the telephone, and email, to students, prospective students, and families regarding student financial aid.
• Serves as a liaison with state, federal, tribal, and other agencies; keeps abreast of student assistance opportunities and program regulations.
• Assist with the collection, management, and reporting of data in accordance with the objectives of the position; participates in the development and implementation of data management systems and procedures, as appropriate.
• Assist with the implementation, coordination, and possible oversight of one or more specific administrative programs and/or service areas, as assigned.
• Trains and serves as an operational resource to other staff and/or students, as appropriate; may supervise student employees or lower-level staff.
• Assist with workshops and/or presentations to students, parents, and/or other interested parties on financial aid policy and procedural issues.
• Performs miscellaneous job-related duties as assigned.
• Assist Departmental staff when needed

REQUIRED QUALIFICATIONS:

• Bachelor's degree or at least 3 years financial aid experience
• Strong interpersonal, written and verbal communication skills
• Working knowledge or better of Microsoft Office Suite
• Proficient knowledge in Excel

PREFERRED QUALIFICATIONS:

• Prior experience in financial aid

OFFICE HOURS: Eight (8) hours per day, Monday- Friday 40 hours a week. Additional hours worked as needed.

LOCATION: Abrams Hall

Additional Job Description:

Competencies:

None

Special Instructions:

Application Instructions:

Please attach a Resume/CV, a cover letter, 3 references and unofficial transcripts. Official transcripts will be required upon hire

Background check is required for hire.

Questions or concerns about your application should be directed to LSUA Human Resources at 318-473-6401 or HumanResources@lsua.edu.

Please attach all transcripts to your application for proof of education.

Posting Date:

July 22, 2025

Closing Date (Open Until Filled if No Date Specified):

Additional Position Information:

Background Check- An offer of employment is contingent on a satisfactory pre-employment background check.

Benefits- LSUA offers outstanding benefits to eligible employees and their dependents including health, life, dental, and vision insurance; flexible spending accounts; retirement options; various leave options; paid holidays; wellness benefits; tuition exemption for qualified positions; training and development opportunities; employee discounts; and more!

Positions approved to work outside the State of Louisiana shall be employed through Louisiana State University's partner, nextSource Workforce Solutions, for Employer of Record Services including but not limited to employment, benefits, payroll, and tax compliance. Positions employed through Employer of Record Services will be offered benefits and retirement as applicable through their provider and will not be eligible for State of Louisiana benefits and retirement.

Essential Position (Y/N):

LSUA is an Equal Opportunity Employer.

HCM Contact Information:

Questions or concerns can be directed to the LSU Human Resources Management Office at 318-473-6401 or emailed hrm@lsua.edu