Staff Technical Program Manager - System Operations And Resilience

IonQ is seeking a Staff Technical Program Manager with System Operations experience. In this role, you will join a cross-functional team dedicated to building the world's best quantum computers to solve the world's most complex problems.

In this role, you will support the System Operations and Resilience Engineering teams in growing and maturing our operations program. These teams are responsible for the operation of all commercial quantum systems and for sustaining engineering programs that facilitate the feedback loop from operations through engineering and manufacturing. You will manage and mature these programs as needs change, helping to drive operational feedback and subsequent improvements into new and existing systems. Additional responsibilities include project planning, coordination, risk management, and stakeholder management. We are seeking a TPM with expertise in operations (or a similar field) who will be tenacious in driving operational excellence and resiliency throughout the organization.

Responsibilities:

• Lead and improve sustaining engineering programs.
• Collaborate with cross-functional teams of subject matter experts to push operational feedback into new system designs.
• Coordinate with cross-functional teams to help launch new systems.
• Facilitate communication between internal and external teams and report on program status.
• Manage operations projects, identify risks, manage changes to scope and schedule.
• Help the operations team manage incidents and help with incident reviews and research.
• Ability to travel up to 20% of the time to support teams with site visits to College Park, MD, Bothell, WA, or Basel, Switzerland.Ability to travel up to 20% of the time to support teams with site visits to College Park, MD, Bothell, WA, or Basel, Switzerland.

You'd be a good fit with:

• Prior experience with System Operations teams or similar production/sustaining engineering teams.
• Experience with hardware teams or mixed hardware and software teams.
• Minimum 8 years of Technical Program Manager experience.
• Experience in customer facing roles.
• Strong communications skills, specifically the ability to adapt communication to the audience.
• Proven ability to quickly pick up high-level technical concepts that you do not have previous experience with.
• Excellent written communication.
• Experience thriving in a fast-paced, dynamic environment and managing multiple projects simultaneously.

You'd be a great fit with:

• Bachelor's degree in Physics, Electrical Engineering, or related technical field.
• Working knowledge of quantum computing concepts.
• Familiarity with incident management, learning from incidents, or other resiliency concepts.
• Software engineering experience or experience working with software teams.

Location: This role can work onsite or hybrid from one of our offices located in Bothell, WA, or College Park, MD, or can be remote for the right candidate.

Travel: Up to 20%, primarily domestic, some international.

Job ID: 1014

The approximate base salary range for this position is $141,670 - $185,482.