Licensed Social Worker

 

POSITION SUMMARY

The Clinical Housing Manager is a community-based, clinical specialist and supervisor role on the Housing Support Care Management (HSCM) program. The HSCM Team supports Department of Behavioral Health (DBH) or Department of Human Services (DHS) enrolled clients/tenants who already have housing vouchers to successfully establish and maintain stabilized housing. Funded through a renewable grant with DBH, the HSCM Program annually serves a panel of minimum 250 to maximum 500 unduplicated District residents. The Clinical Housing Supervisor provides clinical consultation with frontline staff, assists with crisis intervention, and monitors challenges and progress with program participants’ Individual Service Plan (ISP).  The Clinical Housing Supervisor provides clinical supervision to HSCM frontline staff and/or those with LGSW/LGPC, consistent with Mental Health Rehabilitation Services (MHRS) and Health Professional Licensure Administration (HPLA) regulations. This position is approximately 60% based in the community and requires usage of a personal vehicle to travel around the community to meet clients and clients’ network.

KEY RESPONSIBILITIES

Delivery and Supervision of Direct Services

• Supervise HSCM staff who deliver direct services with paneled participants to maintain stabilized housing and ensure intensive care management services are specific to each participants’ needs.
• Collaborate with HSCM staff and paneled participants to develop, revise, monitor, and implement an Individualized Service Plan (ISP), informed by a Critical Time Intervention (CTI) approach.
• Utilize evidence-based practices (DLA 20, Full SPDAT, etc.) to conduct screenings for new referrals and on-going assessments to increase intensive care management services for housing stability and wellness.
• Provide support and consultation with the day-to-day activity of frontline staff, i.e case managers, benefit specialists, and peer specialists.
• Engage with paneled participants using Evidence Based Practices to build trust/ develop rapport (e.g., Motivational Interviewing, Trauma-Informed Services, etc.), and to enhance their ability to be self-sufficient.
• Collaborate with HSCM staff to facilitate Housing Navigation to include housing application, relocation request, pre-lease approval, lease agreements, etc.
• Provide direct services to paneled participants as needed.
• Complete and enter all case notes in EHR (SmartCare) within 48 hours of contact. One hundred (100) percent compliance is expected.

Crisis Response & Care Coordination

• Liaison with clinical teams, mainstream service providers, and community partners to facilitate appropriate service referrals and foster connections to needed services.
• Participate in client crisis response, intervention, and emergency evaluation.
• Collaborate with the Program Director to conduct discharge planning and disenrollment for those paneled participants who are no longer eligible for the program or who have successfully completed the program.

Program Management

• Provide backup coverage for HSCM staff.
• Participate in weekly supervision and team meetings as scheduled by Program Director.
• Participate in the development of measurable outcomes and support with tracking those outcomes.
• Participate in on-going training activities offered by CC, DBH, and DHS.

Add-on Responsibility for Additional Compensation

• Participate in rotation of on-call/after-hours coverage of Housing Hotline, crisis response, and management.

In addition to role responsibilities, each staff member of Community Connections has the following responsibilities as a part of their employment:

• Models and reinforces Community Connections mission to provide behavioral health, residential services, and primary health care coordination for marginalized and disenfranchised women, men, youth, and children living in the District of Columbia, many of whom are coping with challenges including mental illness, addiction, and the aftermath of trauma and abuse.
• Models and reinforces Community Connections values of quality, innovation, respect, equity, and integrity daily.
• Reinforces Community Connection’s commitment to diversity, equity, and inclusion.
• Protects the privacy of our consumer’s protected health information by maintaining compliance with HIPAA and other relevant CC related IT security regulations.
• Completes and stays current on role specific and organizational wide training.
• Performs other duties as assigned on an as-needed basis.

DESIRED KNOWLEDGE/SKILLS/ABILITIES:

• Required Independent level clinical licensure issued in the District of Columbia (e.g., LICSW, LPC)
• Required 4 years of experience delivering supportive housing, case management, mental health services, and direct service delivery
• Required 1 year of experience in client crisis response and management
• Preferred 2 years of experience supervising frontline staff (or managing a project)
• Experience working in homeless services and/or supportive housing preferred
• Experience with the “Housing First” model preferred (And experiencing with Critical Time Intervention, Motivational Interviewing, and Stagewise Case Management also a plus)
• Effective interpersonal skills required, high level of discretion & manner of confidentiality
• Proficiency in Microsoft Office Suite software (Word, Excel, Outlook, PowerPoint, etc.)
• Proficiency utilizing electronic health record systems, or client data/management information systems
• Ability to work proactively and independently in a fast-paced setting
• Ability to respond effectively and timely to the most sensitive inquiries or complaints
• Ability to handle a diversity of assignments and to work under pressure
• Demonstrated strong organizational skills, including proven ability to prioritize required