Housekeeping Supervisor-Fairfield Inn Chester, VA

Job Title: Housekeeping Supervisor
Location: Fairfield Inn by Marriott – Chester, VA
Department: Housekeeping
Reports To: General Manager / Assistant General Manager
Employment Type: Full-Time

Position Summary:

The Housekeeping Supervisor is responsible for overseeing the daily operations of the housekeeping department to ensure cleanliness, orderliness, and appearance standards are met throughout the hotel. This position ensures guest satisfaction through prompt and efficient service, staff supervision, and maintaining brand standards in all guest rooms and public areas.

Key Responsibilities:

• Supervise housekeeping staff, including room attendants, laundry attendants, and public area attendants.

• Inspect guest rooms, public areas, and back-of-house for cleanliness and adherence to Marriott brand standards.

• Train, mentor, and coach team members to perform their jobs effectively and efficiently.

• Prepare daily work assignments and ensure adequate staffing levels for all shifts.

• Manage inventory and usage of cleaning supplies and linens; report needs to the General Manager or designated manager.

• Address guest requests, complaints, or concerns in a prompt and courteous manner.

• Ensure safety and sanitation procedures are followed in all housekeeping operations.

• Assist with scheduling, performance evaluations, and corrective actions as needed.

• Work collaboratively with maintenance and front desk departments to ensure smooth operations and quick turnaround of rooms.

• Maintain accurate records of room inspections, supply usage, and housekeeping logs.

• Ability to work in a fast-pace, high-energy and demanding work environment.

• Strong attention to detail

• Ability to establish and maintain effective working relationships with associates and guests.

• Able to understand and follow all safety related procedures while performing all tasks.

•  Regular attendance in conformance with the standards is essential to the successful performance of this position.

• Comply with attendance rules and be available to work on a regular basis. Able to work varied shifts, including Weekday, Evenings, weekends and holidays.

• Maintain high standards of personal appearance and grooming, which includes wearing the proper uniform and nametag.

Qualifications:

• High school diploma or equivalent required; associate degree in hospitality or related field preferred.

• Minimum 1-2 years of housekeeping or hotel operations experience; supervisory experience strongly preferred.

• Familiarity with Marriott brand standards is a plus.

• Strong leadership, organizational, and communication skills.

• Ability to work weekends, holidays, and flexible shifts as needed.

• Must be able to lift, push, pull up to 25 lbs and stand for extended periods.

Benefits:

• Competitive pay

• Paid time off and holidays

• Hotel discounts through Marriott's associate travel program

• Opportunities for advancement and development

• Friendly and supportive team environment

  Physical Demands: While performing the duties of this position, the job regularly requires standing and walking for an entire shift and perform repetitive motions, bending, stretching, reaching, stooping and pushing up to 30-50 pounds.
  
  Due to the cyclical nature of the hospitality industry, employees may be required to work varying schedules (including Holidays and weekends) to reflect the business needs of the hotel. In addition, attendance at all scheduled training sessions and meetings is required.
  
  This job description is not an exclusive or exhaustive list of all job functions that an employee in this position may be asked to perform from time to time.