Customer Service Center Representative
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Job Description
As a member of our Guest Service Center (GSC) you will be assisting our Guests with scheduling various service appointments for our five Service Departments in a call center environment. Enjoying working with Guests and Customers over the phone is a must! Being a high performer that wants a rewarding position in a customer-focused organization is necessary.
Primary duties include:
- Effectively managing a high volume of incoming calls.
- Responding to service appointment requests quickly and effectively.
- Advising and scheduling simple manufacturer-recommended maintenance services at specific mileages or times.
- Positively engaging in outgoing call campaigns to alert customers about their potential overdue maintenance or recall lists.
- Positively creating World Class Experiences with and for our Guests.
Qualifications we are looking for:
- Ability to be delightful, positively engaging, and smile over the phone.
- Ability to secure and schedule a high percentage of appointments and handle objections.
- Ability to handle challenging customer concerns, remain calm under pressure, and resolve the Guest’s concern.
- Enjoy speaking on the phone with customers and assisting others.
- Strong work ethic with the ability to work in a fast-paced, result-driven environment.
- An energetic, hardworking, detail-oriented, organized, and passionate individual to join our Team!
This position is paid an hourly base rate of 15.00/hr. plus incentives for the key metrics of Guest Service and appointments scheduled and shown. There is no limit or cap on the incentive amounts!
We offer YOU:
- Opportunity for growth and advancement within our Company!
- Leader in our industry for overall Employment Package!
- Medical Insurance
- Dental Insurance
- Vision Plan
- Health Savings Account
- Cafeteria Plan
- Life Insurance
- Employer sponsored 401(k) & potential Profit Sharing
- Paid Time Off
- Designated Paid Holidays
The Health, Wellness, and Safety of our Team Members is a Top Priority for our Company!
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