E911 Public Safety Dispatcher

Job Title: E911 Public Safety DispatcherDepartment: Emergency Communications CenterReports To: E911 Communications SupervisorClassification: Full-Time, Non-ExemptCompensation Range: $50,696.60 - $60,780.70 annuallyOpen until filled Planned start date: January 12, 2026

• Compensation based on years of experience as a certified Public Safety Dispatcher or equivalent.
• 2026 Pay Scale – Public Safety Dispatcher Series

  Classification	Annual Salary
  CTO / 6 Month Probation	$53,231.40
  Public Safety Dispatcher I	$56,703.00
  Public Safety Dispatcher II	$58,404.10
  Public Safety Dispatcher III	$60,156.30
  Public Safety Dispatcher IV	$61,960.90
  Public Safety Dispatcher V	$63,819.80

• Communication Training Officer (CTO) Certification Pay – incentive added to salary.
• Professional Development Support – including instructor courses and education opportunities.
• Advanced Education Pay – up to a 6% salary increase for applicable college degrees.
• Bilingual Pay Incentive – supplemental pay for demonstrated Spanish/English fluency.
• Overtime Opportunities – paid at 1.5x hourly rate.
• Annual Health & Wellness Allowance for county employees.
• End-of-Year Bonus based on months of service.

• Answer, process, and prioritize 911 emergency calls and dispatch the appropriate law, fire, medical, or rescue response.
• Perform CCIC/NCIC queries and relay information to authorized personnel.
• Monitor courthouse video surveillance and notify appropriate units of security concerns.
• Respond to administrative and non-emergency calls, providing information or referral as appropriate.
• Enter, confirm, modify, and clear warrants as directed by law enforcement, courts, or judicial offices.
• Maintain accurate, timely documentation within CAD and communication systems.

• None.

• High-stress and fast-paced situations
• Traumatic or emotionally disturbing calls
• Extended periods using headsets and computer systems
• A 24/7 operational environment including nights, weekends, holidays, and emergency activations

• High school diploma or equivalent
• Valid driver’s license
• Clean criminal and driving record (no felonies)
• Ability to obtain:
  • Colorado Bureau of Investigation OSN License
  • Notary Public certification
• Proficiency in MS Word, Excel, CAD, and basic computer programs
• Strong multitasking, typing, and communication abilities
• Ability to pass all required pre-employment testing, including:
  • CritiCall dispatch exam
  • Physical ability evaluation
  • Psychological evaluation
  • Oral board interview
  • Drug screening (continuous and random testing may apply)

• Adequate vision with or without correction to read reports and computer screens
• Adequate hearing to communicate via telephone and radio systems
• Ability to climb, stoop, kneel, bend, crouch, twist, reach, and lift up to 20 lbs
• Manual dexterity for typing and operating communication equipment
• Ability to sit for long periods
• Ability to work extended operational hours during critical incidents (wildfires, avalanches, search & rescue, active shooter events, etc.)

• Urine drug screen
• Hearing and vision screening
• Orthopedic evaluation
• Grip strength and balance testing
• Height and weight measurement
• Additional exams as required by medical provider

• Prolonged sitting, computer use, and headset operation
• Occasional standing, walking, bending, kneeling, reaching, or climbing
• Operation of standard office and dispatch equipment
• Exposure to emotionally charged interactions with the public
• Work in a high-volume, high-stress, fast-paced environment
• Occasional outdoor exposure when duties require
• Occasional travel to off-site locations
• Availability to work nights, weekends, holidays, and be on-call as needed

EOE Statement

Lake County is an Equal Opportunity Employer (EOE). Qualified applicants are considered for employment without regard to age, race, color, creed, religion, sex, national origin, sexual orientation, disability, or veteran status. Assistance or accommodation during the application process due to a disability is available upon request.

Notice of Work Authorization Requirement

Applicants must be authorized to lawfully work for any employer in the United States. Lake County is unable to sponsor or take over sponsorship of an employment Visa.

Notice of Emergency/Disaster Responsibilities

All Lake County Employees may be required to work as a Disaster Service Worker when a local declaration of emergency or disaster is declared by the Board of County Commissioners. To be prepared for this role, all employees and emergency service function (ESF) leads will attend emergency management trainings and exercises as requested by the Director of Emergency Management. With advanced notification from OEM, employees will make reasonable efforts to attend training events in coordination with other employees and supervisors.

Other Duties

Please note that this job description does not intend to cover or contain a full comprehensive list of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

Expected Duration of the Application Process

Due to the nature of the application and selection process for Lake County full-time positions, applicants can reasonably expect the application process to take a significant amount of time to complete before a decision is made to hire or not to hire. Typically, it takes approximately two (2) to four (4) weeks from the date of application to complete the entire selection process. The length of time it takes to complete the process can vary depending on a variety of factors. Please note that this is an estimated duration of the selection process.

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