Practice Manager

Job Description

Under the direction of the Division Director, the Practice Manager leads the business and clinical operations at one or more ambulatory clinics. The role provides comprehensive on-site leadership for clinical and non-clinical operations and works in collaboration with division and SLPG nursing leadership.

Responsibilities include daily management of providers and clinic sites, management of clinical and non-clinical leaders and staff, managing patient experience, managing financial and administrative activities, and developing plans to support operational and team success. If applicable, the practice manager could coordinate inpatient activities or schedules for designated providers.

Key Responsibilities:

• Manages individual(s) including but not limited to: hiring and onboarding, training, workload management and performance evaluations, conducting professional development plans as needed, and conflict resolution.
• Ensures the productivity and actions of their responsible group meet/support the overall operational goals of the department as established by Division and SLPG Leadership.
• Assists Division Director to help develop and adheres to departmental staffing, revenue, and/or expense budgets. Responds to changes in the business which may affect the ability to achieve the budget goals. Evaluate monthly variances and report to leadership.
• Interacts and collaborates regularly with physicians/providers to provide direction and oversight of effective schedules, efficient clinic workflow and patient flow. Establishes and maintains a cooperative, relationship of trust with providers. Collaborates with Physician Leaders as needed.
• Develops and implements business plans in alignment with short/long-term organizational goals. Monitor designated KPIs via the SLPG Operations Dashboard to monitor overall department performance toward goals, makes adjustments based on trends, and leads performance improvement efforts. Monitor, measure, assess and improve site (s) performance on an ongoing basis. Examples of this are: patient satisfaction data, adjusted voluntary turnover data, financial data, and access data. (SLPG KPIs)
• Leads and participates in daily huddles and rounding for facilitation of patient flow to ensure patient, employee, and provider satisfaction.
• Develops and implements department standard work and procedures.
• Available for immediate and timely response to barriers or obstacles to daily workflows. Escalates issues as appropriate through established processes to ensure prompt resolution, including follow-up and closure with the appropriate stakeholders.

Job Requirements

Applicable Experience:

1 year

Job Details

Full Time

Day (United States of America)

The best place to get care. The best place to give care. Saint Luke's 12,000 employees strive toward that vision every day. Our employees are proud to work for the only faith-based, nonprofit, locally owned health system in Kansas City. Joining Saint Luke's means joining a team of exceptional professionals who strive for excellence in patient care. Do the best work of your career within a highly diverse and inclusive workspace where all voices matter.

Join the Kansas City region's premiere provider of health services. Equal Opportunity Employer.