Director, Regional Operations North

It's fun to work in a company where people truly BELIEVE in what they're doing!

We're committed to bringing passion and customer focus to the business.

The director supports consistency in strategies for growth, quality of care and sustainability.

The director is responsible for operations and successful implementation of policies, protocols and compliance to deliver high quality services and promote excellent staff and patient experience.

Essential Functions of the Job: [Other duties may be assigned.]

• Supervise and support Clinic Managers, Supervisors and other Managers as appropriate.
• Directs clinic leadership in implementing strategies to advance organizational priorities.
• Support collaboration between Clinic Managers, Program Managers and other departments.
• Review and present practice data and propose strategies to improve key performance indicators.
• Prepares Incident Reports, risk analysis, and completes risk management mitigation activities in compliance with standards.
• Reviews existing policies and procedures to support implementation and maintains compliance with established organizational policies.
• Works with organizational leadership team on policy development and implementation.
• Supports the Clinic Manager, HR, COO and CEO in performance management of staff.
• Work with management on developing a budget, tracking expenses to support sustainability.
• Supports successful implementation of EHR initiatives.
• Work with quality team to implement Patient Centered Health Home practices and other quality initiatives.
• In coordination with COO, CEO, Clinic Managers, Program Managers, and Quality Team assess practices, develop goals and work plans, and implement improvement and integration projects.
• Works with leadership team to coordinate NorthLakes participation in community meetings to understand needs and gaps of services as appropriate.
• Advocate for regional priorities with Executive Team.
• In-person presence in all clinics in the Director's region 80 percent of the time at a minimum.
• Provides back-up support for Clinic Manager.
• Other duties as assigned.

Supervisory Responsibilities

This position supervises Clinic Managers and Site Supervisors. This position may supervise administrative managers and outreach managers.

Job Requirements:

Bachelor's degree (B. A.) from four-year college or university plus 4 years of experience in healthcare or related field.

Preferred Skills Leadership and clinical service management experience.

Required Credentials, Certification, Licensure N/A

Benefit Statement

For full time and part time employees who work 24 or more hours per week we offer a generous benefits package that includes:

• Medical and dental insurance

• Employer paid group term life and disability

• Employer contribution toward Health Savings Account

• Flexible Spending Accounts

• Paid Time Off (PTO), Paid Holidays and Paid Leave Bank

• 403(b) with up to a 4% employer match

Various voluntary benefits:

• Vision Insurance

• Supplemental Life, AD&D and Disability

• Tuition reimbursement

• Health and Wellness reimbursement program

• Employee Assistance Program, and other specialized behavioral health services and resources for employees and family members

• Partner of HRSA/NHSC loan repayment program

Our Mission is to respond to the healthcare needs of our communities with an integrated array of quality services and actively remove barriers to wellness.

NorthLakes Community Clinic is an Equal Opportunity Employer. All qualified applicants will be considered for employment regardless of age, race, color, creed, religion, sex, sexual orientation, national origin, ancestry, marital status, disability, military or veteran status, or any other classification protected by applicable law.

All offers of employment are contingent upon successful completion of a criminal background check and references.