Convenience Store Manager
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Job Description
About the Role:
As the Convenience Store Manager, you'll be the driving force behind daily operations, team performance, and customer satisfaction at our Convenience and Fuel Store. This leadership position is critical in delivering an exceptional customer experience, optimizing store performance, and creating a high-energy, customer-first culture.
You'll oversee a dynamic team, manage inventory and merchandising, drive profitability, and ensure operational excellence-all while leading by example and cultivating a safe, welcoming environment for team members and customers alike.
Key Responsibilities:
Team Leadership & Development
Recruit, train, schedule, and coach a team of 8-10 team members.
Create a culture of accountability, performance, and continuous learning.
Partner with HR to support hiring and employee development initiatives.
Store Operations
Ensure the store is clean, safe, and visually appealing at all times.
Maintain accurate inventory, reduce shrink, and monitor backroom activities.
Enforce company policies and ensure compliance with all federal, state, and local regulations (OSHA, EEOC, DOL, etc.).
Customer Experience
Lead by example to deliver "Best in Class" customer service.
Resolve customer concerns professionally and promptly.
Foster a welcoming, helpful environment for every shopper.
Financial & Performance Management
Monitor and improve store performance using sales and operational data.
Ensure accurate financial procedures, including deposits and reconciliations.
Manage wage and expense control programs and address variances proactively.
Marketing & Merchandising
Implement in-store marketing and promotional programs.
Drive sales through creative merchandising and seasonal displays.
What We're Looking For:
High school diploma or GED preferred.
Minimum 1 year of retail management experience (convenience or fuel store experience a plus).
Strong leadership skills with a focus on employee engagement and development.
Proven track record of delivering outstanding customer service.
Strong analytical, problem-solving, and decision-making skills.
Comfortable managing cash handling, fuel sales, and promotions.
Excellent communication skills-both verbal and written.
Computer and point-of-sale system proficiency.
Ability to work in a fast-paced environment, multitask, and occasionally lift up to 50 lbs.
Valid driver's license and current auto insurance.
Why Join Us?
At Fleet Farm, we believe in building leaders. You'll have the opportunity to grow your career, make a real impact, and be part of a company that values integrity, respect, and community. We offer a supportive environment where your contributions are noticed-and where you can take pride in running a store that truly serves the community.
Ready to Lead?
If you're passionate about retail, people, and creating a top-tier customer experience, we'd love to meet you.
Fleet Farm is an Equal Employment Opportunity Employer and gives all applicants for employment equal consideration regardless of race, color, sex, gender, ethnicity, religious creed or belief, national origin, ancestry, age, physical or mental disability, sexual orientation, genetic information, citizenship status, military or veteran status, pregnancy, or any other status protected by federal, state or local law. Upon request and consistent with applicable laws, Fleet Farm will provide reasonable accommodations to individuals with disabilities who need an accommodation to fully participate in the application process.