Senior Manager Of Safety, Security, And Risk Management

Duties and Responsibilities

• As-needed property visits to conduct safety and security inspections, investigations, and reviews to ensure compliance with brand requirements on safety and security policies and procedures, including human trafficking prevention efforts
• Conduct human trafficking prevention awareness training at brand events and meetings
• Provide expertise and participate in nuisance/abatement meetings with local law enforcement agencies and city officials to determine effective solutions to issues being encountered by specific properties
• Collaborate with franchisees to proactively identify areas of exposure and develop action plans to address issues, including maintenance of brand-compliant insurance requirements
• Contact franchisees (and follow up as needed) requesting compliant insurance documents
• Work with priority locations to develop action plans to address and resolve criminal/nuisance issues
• Assist properties with security incidents and safety issues that they encounter and provide direction and expertise with problem resolution
• Lead the Crisis Communications Team's crisis response, provide leadership, and support to properties with safety and security incidents that are reported to the Crisis and Media Hotline
• Assist law enforcement in responding to subpoenas and requests for information.
• Testify as needed in criminal and civil litigation.
• Provide on-going safety and security training for franchisees and all levels of operations management including continuing education classes
• Participate in industry safety and security events, summits, conferences, and webinars
• Any additional duties assigned

Qualifications

• Bachelor's degree required
• 5-7 years of safety, security, and risk management experience in hospitality (i.e. hotels, restaurants, retail, etc.)
• 3-5 years of multi-brand, multi-unit, regional or national experience
• Knowledge of budgets and P&L statements
• Knowledge of insurance policies and overall risk management activities as they pertain to physical buildings
• Possess the ability to make effective, sound business decisions and the knowledge to understand the overall impact of those decisions on the organization.
• Serve as the subject matter expert on safety and security to the brand
• Assist in the development and on-going update of safety and security manuals, policies, procedures and programs
• Effective written and oral communication skills along with the ability to interact with all levels of management.
• Ability to effectively interact/communicate with all levels of operations management in the field on safety and security and related matters.
• Crisis management experience.
• Travel approximately 25% of the time
• OSHA Teaching certification is preferred