Director, Internal Communications

We're looking for a strategic Director of Internal Communications to lead a high-performing team responsible for informing, inspiring, and aligning our global employee base. This leader will shape how we communicate internally, ensuring our people feel connected to the company's mission, leaders, and customers.

Reporting to the VP of Communications, the Director will drive all internal storytelling, executive communications, and global messaging strategies. You will oversee the intranet, company-wide meetings (including our weekly all-hands), and internal campaigns that support culture, change management, and business alignment.

In this role, you will:

Strategy & Leadership

• Develop and execute a company-wide internal communications strategy aligned with business goals, values, and leadership vision.
• Lead a small team of internal comms individuals to run a world-class internal communications effort. Manage and mentor, providing clarity, coaching, and career development.
• Act as a thought partner to the VP of Communications, senior leaders, and HR partners.
• Ensure communications are effective and inclusive across geographies, time zones, and functions.
• Build feedback loops to measure and improve communication effectiveness.
• Continually up the bar on what good looks like.

Executive & Leadership Communications

• Partner with the CEO, leadership team, and key stakeholders to craft authentic, clear, and consistent messaging, advise on company and functional rituals and define a POV on how we leverage our leadership voices.
• Work hand-in-hand with C-level executives to help craft their internal communications and external social media platforms such as LinkedIn. Help to ensure executives are excellent communicators both internally and externally
• Collaborate with the external communications/PR team on leadership communication within key external and internal moment, e.g. quarterly earnings
• Lead and prepare engaging content in partnership with leadership and the team for key internal moments including weekly meetings and global updates.

Change & Culture Communications

• Develop communication strategies that support culture, inclusion, organizational change, and business transformations.
• Work hand-in-hand with People Ops, Learning & Development and Culture teams to help amplify their work and efforts across the organization
• Company lead for crisis and change management communications

Channels & Content

• Lead the strategy, planning and production of all company-wide events. Owning all company meetings, weekly town halls, lunch-and-learns from event flow, to content and day-of execution, with the ability to keep these meetings fresh, fun and informative
• Own the editorial calendar and manage the development of internal stories, updates, and announcements.
• Establish a channel strategy for how to best utilize and drive adoption of internal platforms, such as Slack and the intranet.Leverage data and insights to constantly inform and improve engagement through our content and channel strategy

Who You Are:

• 15+ years of experience in internal communications for a consumer, B2B or tech business
• Comfortable coaching and advising senior leadership and executives on messaging, social media strategy, and change management best practices. CEO partnership experience required.
• Stays current on internal communications trends and best practices, including researching and implementing new technology to improve the employee experience
• Effective at running internal communications on a global scale with multiple offices around the globe, working with regional Klaviyo leaders
• Ability to foster tight-knit relationships with C-level executives across an organization and work hand-in-hand with them on sensitive communications issues
• Ability to work closely with internal and external PR team members to coordinate communications around launches, changes in the business and ensure that internal teams always hear the news first
• Ability to thrive working in fast-paced, fluid and challenging environments
• Obtains a unique knack for creative brand building and clever problem solving
• Able to maintain confidentiality and high ethical standards
• Requires a deep understanding of internal comms and executive thought-leadership at a fast-growing tech company
• Exceptional writing, editing, and storytelling skills with an ear for tone and nuance.
• Strategic thinker with operational chops-comfortable zooming in on details and out to the big picture.
• Deep understanding of culture as a business asset and communication as a culture lever.

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