Education Coordinator

• Suggests and implements guidelines and procedures for the conduct and evaluation of the docent program components: recruits, interviews, and trains docents for the NMHM; supervises docents for selection activities; and regularly reviews service, operations, and fiscal aspects of the docent program.
• Manages volunteers through Volunteer Management Information System (VMIS).
• Consults with NMHM management and staff regarding the suitability and feasibility of using volunteers for the docent program and various NMHM activities.
• Responds to requests from staff for individual and/or group volunteer assistance by devising appropriate methods and procedures for recruiting, screening, and referring qualified volunteers who meet docent or project requirements.
• Provides placement follow-up: orientation, training, counseling, and on-going supervision and evaluation of volunteers.
• Evaluates performance based on reviews and reports of those who use the volunteers' services.
• Identifies appropriate recipients of recognition.
• Regularly review service, operations, and fiscal aspects of the docent program.
• Conducts debriefing upon termination of service.
• Attends regular meetings, or attends other meetings as needed or directed.
• Manages the NMHM tour program.
• Suggests, develops, implements, and evaluates tour programs, including pre- and post-visit supplementary materials.
• Receives tour requests and schedules both guided and unguided group visits to the NMHM.
• Schedules docents and staff to provide tours of the NMHM.
• Provides special tours and presentations upon request.
• Works closely with the different departments of NMHM to coordinate individualized tours and presentations for special requests and groups.
• Manages daily attendance data collection.
• WorkswiththePublicAffairsstafftodevelopofmarketingstrategiesregardingallareasof educationalprogramming.
• Developsprogramsthatareageandskilllevelappropriate,developmentalinnature,meaningful, and highly motivating.
• Participatesinthedevelopmentofexhibitions,providinginsightsofthegeneralpublicsand docents’ perspectives and sensibilities.
• CoordinatesandoperatestheNMHM'scommunityoutreachprograms.
• Servesasaliaisonbetweenrequestingorganizationsandstaffwhoprovideoff-siteprograms.
• Collectsalldataregardingoutreachprogramsaswellasalloutreachattendancefromparticipating museumstaff.
• Ensuresemphasisistoareaswhichareageandskilllevelappropriate,developmentalinnature, meaningful, and highly motivating.
• Performsoutreachprograms.
• Cultivatesacooperativerelationshipbetweenthemilitaryandciviliancommunitybyestablishing and maintainingliaison in the community with civicorganizations, youth groups, private associations, educationalinstitutions,nationalassociations, medicalassociations,and any other sources that may be directly involved in any aspects of the outreach program.
• WithPublicAffairsstaff,coordinatesmilitaryretirementandenlistmentceremoniesatthe NMHM.
• CoordinatestheVSAsandotherstafffortours,specialevents,andprograms.
• Assistsinwritingreportsandothermaterialsasrequired.
• CoordinatesorrepresentstheNMHMatmeetingsandfunctions,internally,locally,withinCONUS or OCONUS, as required by the Government and consistent with NMHM policy for presentation and document advance review.
• Providessubjectmatterexpertisetoallareasofmuseummission,whenrequested.
• Performsuchphysicaltasksasarerequiredtocompletemissionincludingliftingandmoving objects.
• Thispositionisexpectedtoworksomeweekends andevenings.

. 

• Education:
  • Bachelor's degree in Science, History, or Museum Studies.
• Experience:
  • Eight (8) years of professional tour guide and public program planning and execution.
  • Five (5) years of docent management experience (internships not counted as experience).
  • Knowledge and experience in general administration including training and managing staff and volunteers, supervising employees, and working with diverse populations.
  • Knowledge and experience in planning and conducting virtual and in-person museum public programs and event planning and execution.
• Security & Background Check:
  • U.S. Citizenship and a successful background investigation are required.
  • Ability to obtain and maintain a government security clearance.
• Additional Requirements:
  • Willingness to comply with the government vaccination requirements.
  • Occasional travel may be required.

.