Dispatcher

Dispatcher / Scheduler

Student Transportation of America, doing business as Diversified Transportation, is currently hiring a Dispatcher / Scheduler to oversee operator assignments and dispatching for their fleet units and routes based in Elko, NV.

Position Overview:

• Manage the daily dispatching of operators to fleet units
• Monitor and immediately respond to route, fleet and operator issues making sure service delivery requirements are met; and advising on company safety policies and procedures
• Process and transmit information and instruction to co-ordinate the activities of operators, supervisors, and fleet units using a variety of computer-aided communications and dispatching equipment
• Provide information to customers/passengers
• Work independently to expediently resolve customer and passenger issues
• Assign units as required

Years of Experience:

• Minimum 2 years of dispatch experience
• Minimum 2 years of experience in the transportation industry
• Minimum 2 years of experience in a customer service role

Qualifications & Skills Required:

• General knowledge of Elko, NV and surrounding area
• Excellent oral and written communication skills and expertise in dealing with the general public
• Proficient computer skills including the use of MSOffice and software applications
• Must possess strong organizational skills including time management, multitasking and remaining calm in a hectic work environment including managing a high volume of daily emails, phone calls, and enquiries
• Must have ability to problem solve and display a high level of decisiveness
• Experience working in a culturally diverse environment is considered an asset
• Pre-employment screenings apply

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The statements above are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified.

STA is an Equal Employment Opportunity (EEO) employer and welcomes all qualified applicants; returning military are strongly encouraged to apply. Applicants will receive fair and impartial consideration without regard to race, sex, color, national origin, age, disability, veteran status, genetic data, gender identity, sexual orientation, religion or other legally protected status, or any other classification protected by federal, state, or local law. Must be eligible to work in the US without restrictions.