Services Optimization Specialist
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Job Description
Mark43 is on a mission to empower communities and their governments with new technologies that improve the safety and quality of life for all.
We are a SaaS company serving public safety agencies, building powerful, scalable, and intuitive software that sets a new standard for the tools first responders and government agencies rely on every day. Our users are diverse, and we are committed to fostering diversity of thought and experience within our team.
We are looking to hire a Services Optimization Specialist. In this role, you will be at the center of our operations, ensuring our services run smoothly and efficiently. You will analyze key business metrics, lead cross-functional process improvements, and manage internal systems that support effective and sustainable growth.
What You’ll Do
- Analyze business KPIs to understand performance drivers and identify opportunities for improvement.
- Lead process improvement initiatives aimed at streamlining operations and increasing efficiency.
- Oversee the implementation and maintenance of internal systems, ensuring smooth transitions and effective change management.
- Collaborate across departments to enhance service delivery and support organizational goals.
- Continuously identify opportunities to optimize operations and contribute to the overall success of the company.
What You’ll Need
- 4–5 years of experience in a technical operations role, ideally within a SaaS environment.
- A strong problem-solving mindset and the persistence to follow through on complex initiatives.
- A proactive, self-motivated approach with the ability to work independently and take initiative.
- Demonstrated adaptability and comfort working in fast-paced, dynamic environments.
- Experience analyzing and interpreting business KPIs to drive operational improvements.
- A proven record of leading and executing process improvement projects.
- Experience managing internal systems with a focus on effective rollout and change management.
- Strong communication and collaboration skills with the ability to work effectively across cross-functional teams.
- Prior experience in the public safety sector is highly preferred.
- Proficiency with Salesforce or similar CRM platforms.
Who Thrives Here
We’re looking for someone who:
- Approaches problems creatively and enjoys thinking outside the box.
- Works well with others and contributes to team success.
- Is detail-oriented and committed to delivering high-quality work.
- Embraces change and thrives in a fast-moving environment.
Why Mark43
At Mark43, your work will have a direct impact on public safety and community well-being. You'll be part of a collaborative and inclusive team where your contributions are valued. We are committed to supporting your professional development and helping you grow in your career.