Integrated Healthcare Specialist

Easterseals MORC is hiring for an Integrated Health Care Specialist to help make a difference and become part of something bigger than yourself! 

We are looking for Game Changers!

The types of people who wake up excited to make a difference. The superheroes of their field who care about the people they serve. If that sounds like you, we want you on our team.

Benefits of Being a Superhero!

Benefits: 

• Low-cost Dental/Health/Vision insurance
• Dependent care reimbursement, and up to 5 days paid FMLA for maternity, paternity, foster care and adoption.
• Generous 401K retirement plan
• Paid Leave Options Available
• Up to $125 bonus for taking 5 days off in a row.
• 10 paid holidays and 3 floating holidays (Over 30 days total of paid time off)
• Wellness Programs
• We are a PSLF (Public Service Loan Forgiveness) Employer.
• We provide bonuses and extra incentives to reward hard work & dedication.
• Mileage reimbursement in accordance with IRS rate.
• Free financial planning services through our partnerships with the LoVasco Consulting Group, and SoFi.
• Student loan repayment options
• Pet Insurance

Qualifications: 

• High school diploma or equivalent. 
• Have three (3) years of responsible full-time clerical experience. 
• Must possess a knowledge and understanding of co-occurring disorders (mental health & substance abuse). 

Duties and Responsibilities:

1. Demonstrate ability to engage individuals served in a welcoming, hopeful, empathetic manner regardless of disability to phase of recovery. 
2. Assist individuals served by addressing inquiries, resolving issues, and fulfilling requests across diverse communication channels, including telephone, email, and in-person interactions. 
3. Responsible for answering and triaging internal and external telephone calls. Conducts initial screening of individuals served and other patrons to determine the nature of requests or problems, takes messages, refers to the appropriate parties and performs related customer service activities representing the program to the general public. 
4. Pulling, filing, auditing, and maintaining charts for the team assigned. This includes completing change forms and auditing and maintaining charts in accordance with Utilization Review, MCET, the Department of Community Health (DCH), OCHN, and PCHP. 
5. Co-Facilitating Team meeting minutes including huddles, regarding team-based care, integrated health care, and other population health. 
6. Reviewing and sharing data reports, outcomes of team services. This includes ensuring data integrity and alignments of programs and data related to the individuals served on their team. 
7. Prepare and analyze metrics, provide coordination & outreach, and discuss referrals for groups & EBP's. 
8. Maintaining the teams' appointment schedule. Making/changing appointments, making changes and making follow-up phone calls to minimize "no shows." 

Easterseals MORC was awarded Metro Detroit and West Michigan 101 Best & Brightest Companies to Work For!