Support Services Specialist

The healthcare billing battlefield awaits a new champion! We're not looking for ordinary customer service agents—we need an ELITE CUSTOMER SUPPORT TACTICIAN ready to storm the healthcare trenches and emerge victorious!

Position responsibilities:

• Review accounts sent via e-mail from both the client and GetixHealth staff for resolution.
• Submit insurance billing requests to the client.
• Update accounts with information received from the client and GetixHealth offices.
• Process itemized statements requested by patients, insurances and attorneys.
• Process correspondence sent to our office by the patients, insurances and attorneys.
• Facilitate adjustments and cash transfer request.
• Follow up on disputed accounts to check for resolution.
• Facilitate missing payment research with the Vendor.
• Draft zero balance letters, Settlement letters, Balance verification letters and any other requested letters for collection specialists
• Proficient in Excel and Microsoft word.

Pay rate: $17-19 eligible for quarterly bonus 

Education and Experience:

• High school diploma or college degree from an accredited college or university.
• 2-3 years of experience in a healthcare back-office function or customer care function.

Work environment / physical requirements:

• Work environment is an office location. The position requires the dexterity to operate office equipment such as a personal computer, keyboard, mouse and telephone.
• Must be able to sit for extended periods of time.

Benefits and Incentives:

• Comprehensive Health Coverage: Group medical, dental, and vision plans available from the first day of the month following 90 days of full-time employment.
• Life and Disability Insurance: Basic life/AD&D, short-term, and long-term disability coverage provided, with options for voluntary life/AD&D.
• 401(k) Retirement Savings Plan: Eligible to participate in the company’s 401(k) plan at the beginning of the first calendar quarter following 6 months of continuous service.
• Paid Time Off (PTO): Accrue Paid Time Off starting on your first day of employment.
• Flexibility in Benefits: The company reserves the right to amend, modify, or terminate any benefits programs as needed.

GetixHealth is an equal employment opportunity employer.