Personal Insurance Client Service Representative
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Job Description
Client Service Representative
Our not-so-secret sauce.
Award-winning, inclusive, Top Workplace culture doesn't happen overnight. It's a result of hard work by extraordinary people. More than 11,000 of the industry's brightest talent drive our efforts to deliver purposeful work and meaningful impact every day. Learn more about what makes us different and how you can thrive as a Client Service Representative at Marsh McLennan Agency (MMA).
MMA provides business insurance, employee health & benefits, retirement, and private client insurance solutions to organizations and individuals seeking limitless possibilities. With 200 offices across North America, we combine the personalized service model of a local consultant with the global resources of the world's leading professional services firm, Marsh McLennan (NYSE: MMC).
What You Do
Client Service Representative
- Receive phone calls and office visitors requesting changes to existing coverage and/or new policies. Determine acceptability and placement make recommendations, complete applications or endorsement requests and collect premium when applicable
- Review existing accounts to determine if an additional line of insurance or coverage of insurance should be recommended
- Maintain and develop underwriting knowledge as well as procedures for all carriers using internet sites
- Assist in meeting monthly pre-established goals
- Handle all clients with a high level of customer service to ensure excellent customer satisfaction and professionalism at every service contact.
- Inform, educate, and make recommendations to clients about policy coverage, changes, exclusions and insurance coverage needs.
- Perform other duties as requested, including exercising discretion and judgment prioritizing workload.
Your Education and Experience
Required
- Property and Casualty License must be obtained within 75 days of the first day of New Hire Onboarding
- Basic knowledge of personal lines insurance coverage
- The employee is responsible for adherence to the stated expectations of the E&O Plus Quality Management Program
Valuable benefits.
We value and respect the impact our colleagues make every day both inside and outside our organization. We've built a culture that promotes colleague well-being through robust benefit programs and resources, encourages professional and personal development, and celebrates opportunities to pursue the projects and causes that give colleagues fulfilment outside of work.
Some benefits included in this role are:
- Generous time off, including personal and volunteering
- Tuition reimbursement and professional development opportunities
- Hybrid work
- Charitable contribution match programs
- Stock purchase opportunities
To learn more about a career at MMA, check us out online: http://marshmma.com/careers or flip through our recruiting brochure: https://bit.ly/3Qpcjmw
Follow us on social media to meet our colleagues and see what makes us tick:
- https://www.instagram.com/lifeatmma/
- https://www.facebook.com/LifeatMMA
- https://twitter.com/marsh_mma
- https://www.linkedin.com/company/marsh-mclennan-agency/
Who you are is who we are.
We embrace a culture that celebrates and promotes the many backgrounds, heritages and perspectives of our colleagues and clients. We are always seeking those with ethics, talent, and ambition who are interested in joining our client-focused teams.
Marsh McLennan and its affiliates are EOE Minority/Female/Disability/Vet/Sexual Orientation/Gender Identity employers.
The applicable base salary range for this role is $34,700 to $64,600.
The base pay offered will be determined on factors such as experience, skills, training, location, certifications, education, and any applicable minimum wage requirements. Decisions will be determined on a case-by-case basis. In addition to the base salary, this position may be eligible for performance-based incentives.
We are excited to offer a competitive total rewards package which includes health and welfare benefits, tuition assistance, 401K savings and other retirement programs as well as employee assistance programs.