Elite Service Manager

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Description

Preston Chevrolet of Aberdeen

Lead. Grow. Make an Impact.

Preston Chevrolet of Aberdeen is seeking a driven, customer-focused Service Manager to lead our service department to the next level. This is a key leadership role for a motivated professional who thrives in a fast-paced environment, values teamwork, and takes pride in delivering an exceptional customer experience.

If you're passionate about the automotive industry and ready to run a high-performing service operation with the support of a respected dealership group, we want to hear from you.

What We Offer

• Competitive compensation with performance-based incentives

• Comprehensive benefits package (health, dental, vision, PTO)

• Supportive ownership and leadership team

• Career growth opportunities within the Preston Automotive Group

• A modern facility with a strong customer base and brand reputation

Requirements

Position Requirements

• Proven experience as a Service Manager in an automotive dealership environment

• Strong leadership ability with a track record of coaching, developing, and retaining high-performing teams

• Demonstrated success managing service department operations, including efficiency, productivity, and profitability

• Commitment to delivering exceptional customer service and maintaining strong CSI scores

• Ability to effectively manage and analyze KPIs, financial reports, budgets, and performance metrics

• Working knowledge of GM service standards, warranty processes, and manufacturer requirements (preferred)

• CDK experience strongly preferred

• Excellent communication, organizational, and problem-solving skills

• Professional appearance and a high level of integrity and accountability

• Ability to thrive in a fast-paced, high-volume dealership environment

• Valid driver's license and acceptable driving record

Sign-On Bonus

• Sign-on bonus available for any current, GM-certified Service Manager

Job Duties & Responsibilities

• Lead and oversee all daily operations of the service department

• Hire, train, motivate, and manage service advisors, technicians, and support staff

• Ensure efficient workflow, proper dispatching, and maximum productivity

• Drive service revenue growth through effective processes, menu selling, and customer retention strategies

• Maintain compliance with GM policies, warranty guidelines, and dealership standards

• Monitor and improve customer satisfaction scores and handle escalated customer concerns professionally

• Manage service department financials, including labor sales, parts usage, and expense control

• Utilize CDK to manage repair orders, reporting, scheduling, and performance tracking

• Ensure a clean, safe, and well-organized service department

• Collaborate with dealership leadership to meet and exceed business goals