EMC - Admin - Billing Department Manager

Who We're Hiring:

EMC Mechanical Services is adding a Billing Department Manager to our growing company. The Billing Department Manager leads and oversees all billing operations for construction projects, service contracts, and special projects. This role ensures accurate invoicing, timely collections, strong client communication, and alignment with project management teams. The Director of Billing develops and manages billing policies, supervises billing staff, and partners with leadership to support cash flow, revenue recognition, and financial reporting.

Who We Are:

EMC Mechanical Services is the top choice for Commercial HVAC and Plumbing professionals in Richmond, VA! With over a century of experience, an excellent reputation, financial stability, and a growing client base, EMC Mechanical Services is the company of choice. Servicing Richmond since 1994, EMC offers employees more than just benefits, including work-life balance, paid training, apprenticeships, wellness programs, and more. Apply now to join an organization rooted in the purpose of Installing Confidence.

What You'll Do:

• Leadership & Strategy

• Provide strategic oversight of billing operations across projects, service, and special accounts.

• Develop and implement billing policies, procedures, and controls to improve accuracy, efficiency, and compliance.

• Partner with senior leadership to forecast billing schedules, revenue targets, and cash flow needs.

• Mentor, train, and lead the billing team, fostering accountability, accuracy, and professional growth.

• Billing Operations

• Oversee the preparation, review, and submission of all project and service-related invoices.

• Ensure billing aligns with contract terms, change orders, and project milestones.

• Review billing disputes or discrepancies and resolve them in coordination with project managers and clients.

• Monitor accounts receivable, track aging reports, and lead initiatives to minimize outstanding balances.

• Maintain compliance with all regulatory requirements, contract standards, and company financial policies.

• Cross-Department Collaboration

• Work closely with Operations to ensure billing accuracy and timely documentation.

• Partner with the Accounting and Finance teams to support month-end close, revenue recognition, and reporting.

• Collaborate with IT and systems administrators to enhance billing software, reporting tools, and automation.

• Provide executive leadership with regular updates on billing performance, collection trends, and cash flow risks.

• Reporting & Analytics

• Develop dashboards and reports on billing status, receivables, and revenue forecasts.

• Analyze trends to identify areas for improvement in efficiency and accuracy.

• Recommend process improvements and system upgrades to leadership.