Emergency Services Manager
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Job Description
- 401(k)
- Bonus based on performance
- Competitive salary
- Health insurance
- Opportunity for advancement
- Paid time off
- Parental leave
- Training & development
- Lead mitigation team to meet or exceed NPS (>70) and Scorecard (>73) compliance targets.
- Ensure jobs are completed on time, within budget, and meet Paul Davis and industry standards – compliance >90%.
- Coordinate team performance to achieve profitability goals.
- Lead mitigation crews performing water mitigation, tarping, board up, mold remediation, environmental services, and carpet cleaning/removal.
- Direct daily team huddles to ensure crews are prepared with clear priorities, equipment, and resources.
- Meet with clients and adjusters on-site to resolve issues and provide professional guidance.
- Re-inspect job sites for quality control and ensure compliance with Paul Davis and industry specifications.
- Deliver excellent customer service with empathy, urgency, and professionalism.
- Foster collaboration across departments and support other team members as needed.
- Ensure clean, organized, and properly stocked trucks and equipment are maintained at all times.
- Be accessible by phone and participate in the on-call schedule as required.
- Represent the Paul Davis brand with professionalism, integrity, and leadership.
- Socially inclined leader with the ability to motivate and inspire teams.
- Strong communication and listening skills; able to engage effectively with staff, customers, and partners.
- Highly organized and detail-oriented, capable of managing multiple priorities in a fast-paced environment.
- Quick decision-maker with the ability to adapt to and lead through consistent change.
- Commitment to customer service with empathy and urgency.
- Positive, team-oriented attitude; dependable and resilient under pressure.
- Ability to lead individuals from diverse backgrounds.
- Fluent in English; valid driver’s license with clean record.
- Willingness to work nights, weekends, and overtime as needed.
- Desire to join a new organization and actively contribute to building a customer-first culture that is a workplace of choice for high performers.
- Previous industry and leadership experience is a differentiator.
Since 1966, Paul Davis has been an industry leader in the areas of property damage mitigation, reconstruction and remodeling. With more than 370 offices in our franchise network, the company serves residential, institutional, and commercial customers and clients across the United States and Canada.
We have built our heritage one project at a time, establishing a reputation for performance, integrity and responsibility among customers and carriers alike. Whether property damage is caused by water, fire, smoke, storms or other disasters, we deliver on our promise to deliver excellence, expertise and a customer experience that is second to none. At Paul Davis, our passion for quality drives everything we do.
Our Vision:
To Provide Extraordinary Care While Serving People In Their Time Of Need.
Our Values:
Deliver What You Promise
Respect The Individual
Have Pride In What You Do
Practice Continuous Improvement
Our Mission:
To provide opportunities for great people to deliver Best in Class results
Automate your job search with Sonara.
Submit 10x as many applications with less effort than one manual application.