EMS Professional-Quality Assurance Analyst
NinthBrainFrankenmuth, MI
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Job Description
Job Opportunity: Bring Your EMS Expertise Into a New Career Path!This is a remote position open to candidates who currently reside in Michigan. Applications from individuals outside of Michigan will not be considered.Join Our Team as a QA Software Analyst with EMS Expertise!Turn your EMS insight into impact. Help shape the tools that support frontline heroes every day.Are you an EMS professional with a passion for technology and a keen eye for detail? Ninth Brain Suite is looking for someone who brings real-world EMS experience and a deep understanding of the software tools used in the field—like patient charting, crew scheduling, credential tracking, inventory management, and online learning.Are you ready to take your career in a new direction? Are you excited to play a vital role in ensuring the quality, usability, and reliability of innovative software solutions? Ninth Brain is looking for a detail-oriented and driven QA Software Analyst who brings more than just testing skills—they bring a passion for excellence and a commitment to delivering an exceptional user experience.This is more than a job—it’s a chance to grow your career in a new direction while staying connected to the EMS mission.In this role, you won’t just be testing software—you’ll be an experience expert, shaping how our platform feels, flows, and functions. You’ll evaluate terminology, logic, layout, and usability to ensure our solutions truly resonate with EMS professionals.Your experience navigating EMS software makes you uniquely qualified to help us build better tools for the industry. You’ve lived the workflows—now help us improve them.We’re seeking a motivated individual with at least 3 years of administrative EMS experience. No prior QA background? No worries—we’ll provide the training and support you need to thrive. You’ll combine your EMS knowledge with technical learning to help agencies work safer, faster, and more efficiently.What You’ll Do
- Quality Assurance & Testing: Develop and execute comprehensive test plans, test cases, and test scripts to identify defects and ensure our software meets all quality standards.
- UI/UX Testing: Evaluate user interfaces and user experiences from an EMS perspective, providing feedback to improve usability, accessibility, and intuitive design.
- Design Collaboration: Work closely with Designers and Developers to shape user-centered features and contribute to design discussions that enhance the overall experience.
- Problem Solving: Identify, document, and track software defects, and collaborate with the team to troubleshoot and resolve issues promptly.
- Process Improvement: Continuously improve QA processes by incorporating industry best practices and emerging trends in software testing.
- Reporting: Provide detailed and clear reports on testing outcomes, including bug severity and potential impact, to facilitate informed decision-making.
- Client Focus: Ensure that the final product aligns with client expectations and enhances overall user experience.
- Team Collaboration: Communicate findings clearly across teams and participate in discussions that bridge the gap between real-world EMS workflows and software development goals.
- 3+ years of administrative experience in EMS
- Hands-on experience using EMS software or supporting agency operations—whether you’ve scheduled crews, tracked credentials, managed inventory, or helped implement digital tools, your insight into how EMS agencies run is exactly what we need.
- Strong communication and problem-solving skills
- Enthusiasm for learning and working with technology
- Detail-oriented mindset and a collaborative spirit
- Ability to work independently in a remote environment
- Experience in software testing or quality assurance
- Familiarity with QA methodologies and tools (e.g., Jira, Postman, Playwright)
- Understanding of Agile and DevOps practices
- Quality assurance certifications
- Experience with UI/UX testing or design collaboration
- Competitive salary
- Medical, dental, and vision coverage
- 401(k) retirement plan with company matching
- Parental Leave
- Disability Insurance
- Group and Voluntary Life Insurance
- A generous schedule of paid holidays, including your birthday, summer Friday program, and PTO
- Monthly stipend to offset phone and internet services for working remotely
- Monday to Friday schedule
- Work from the comfort of your home office
- Stay connected with the team via phone, Zoom chat, and scheduled meetings
- Fun in-person company quarterly outings
Ninth Brain is a professional services firm that enables first responder organizations to focus on what’s important: less on paperwork and more on saving lives. Launched in 2001, Ninth Brain is a Michigan-based software company that has developed a suite of tools that provides a centralized solution to help organizations with maintaining their daily operations. These tools include tracking required credentials, providing a robust learning management system, creating forms/checklists, managing workforce scheduling, and much more.
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