Enrollment Specialist
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Overview
Job Description
ABOUT THE COMPANY
Acumen, LLC. is one of the nation's leading fiscal agents offering a portfolio of innovative financial management services backed by superior customer service. Our passion is to help people lead independent lives through exceptional participant-directed programs. Acumen is a great place to work. Our employees make a positive difference in our clients lives by what they do. Among many benefits to working here, we offer medical, dental and vision coverage, generous paid time off, and incentive bonuses to those who qualify.
ROLE AND ESSENTIAL FUNCTIONS
The Enrollment Specialist is responsible for processing incoming and outbound paperwork and electronic communication through manual data entry into several databases with high accuracy; as determined and/or directed by Acumen, the state or the contract and all updates of the contract. The Enrollment Specialist handles heavy internal and external inbound and outbound calls regarding new and existing client files.
- Receives large number of calls (internal & external) regarding new and existing enrollment files
- Places a large number of outbound follow-up calls to clients in order to update existing files or complete new enrollment files
- Interacts daily with program stake holders via phone and/or electronically
- Registers potential and existing customers using several data bases with high accuracy
- Receives, researches, sorts, files, retrieves forms, correspondence and documents of confidential and time-sensitive nature. Includes following up with state individuals and families for possible resolution/s
- Manages, distributes and tracks program specific materials as needed and/or requested
- Maintains a complex filing system
- Works well independently with limited supervision
- Analyzes and resolves all customer inquiries
- Uses strategic thinking to complete multiple tasks
- Conducts thorough and accurate research
- Demonstrates a working knowledge of and abides by contract, state and Medicaid specifications
- Identify and share opportunities for process improvements and improved working conditions
- Willing to occasionally work other than typical work hours to meet high volume demands
- Performs other work related activities as assigned
- ALL Acumen employees will be vigilant to support the positive compliant cybersecurity company posture by familiarizing themselves with all policies, procedures, standards, and guidelines and act
Automate your job search with Sonara.
Submit 10x as many applications with less effort than one manual application.