Entry Level Customer Service Representative

Job Title: Customer Service Representative (Entry-Level)

Company: Seamless HomeLocation: Park City, UT (On-site)Pay: $16–$18/hour, based on experienceEmployment Type: Full-Time

About Seamless Home

Seamless Home is a home services software company dedicated to helping service-based businesses run more efficient, accessible, and profitable operations. Our platform simplifies daily workflows, improves customer communication, and empowers home service professionals to focus on what they do best.

Position Overview

We are seeking an entry-level Customer Service Representative to join our growing team in Park City, UT. This role is ideal for someone who enjoys helping others, learning new technology, and working in a fast-paced, collaborative environment. As a Customer Service Representative, you will serve as a key point of contact for our customers, ensuring they receive timely, accurate, and friendly support while using the Seamless Home platform.

Key Responsibilities

• Provide high-quality customer support via phone, email, and chat

• Assist customers with basic software navigation, troubleshooting, and account questions

• Clearly explain features and best practices to help customers use the platform effectively

• Document customer interactions and feedback accurately in the system

• Escalate technical or complex issues to the appropriate team when needed

• Collaborate with internal teams to improve the customer experience

• Maintain a positive, professional, and solution-oriented attitude at all times

Qualifications

• High school diploma or equivalent required

• Previous customer service experience is a plus but not required

• Strong communication and interpersonal skills

• Comfort with technology and willingness to learn new software

• Ability to problem-solve and remain calm under pressure

• Reliable, punctual, and detail-oriented

• Ability to work on-site in Park City, UT